Using interworks.cloud BSS

  • Setup your OrganizationAccess interworks.cloud BSS setup area for managing your users and for customising all BSS entities
    • Manage Users
    • Setup of Permission Rules
    • Customize Systemic FieldsEach object of interworks.cloud BSS  (Accounts / Offers / Orders etc..) references a variety of out-of-the-box fields. As an interworks.cloud BSS administrator, you are able to proceed with the customization of all interworks.cloud BSS entities as you have been granted full access to the interworks.cloud BSS setup mode. Note that system fields cannot be removed and their label cannot be modified by any interworks.cloud BSS user. As an interworks.cloud BSS administrator user, you can only proceed
    • Create and Manage Custom FieldsFor each object of interworks.cloud BSS  (Accounts / Offers / Orders etc..) you can add as many custom fields as you need in order to capture additional information in interworks.cloud BSS.
    • Managing your CurrenciesOur platform supports having values for your products in multiple currencies. This page explains how you will define which currencies are available and the currency culture preferences.
    • Language Pack Management
    • Log RecordsThere are some actions within cloud platform that demand the consent of the customer before being effected. Cloud platform maintains a complete log of such consents and provides an interface to access them. In this page we guide you on locating any required event.
    • BSS Setup ToolsBSS Setup Tools hosts various tools that facilitate important administrative / maintenance actions within the platform. Access to the section is subject to user rights. 
  • Customers
    • Create an AccountSince our platform is customer-centric, Account as a platform entity is the elemental pillar on which numerous functions of the system rely on in order to accommodate many business scenarios. 
    • Address Validation MechanismOn this page, we analyze the mechanism of Address Validation inside both the BSS and Storefront platforms, in terms of its configuration as well as its overall functionality and usefullness.
    • Account Ordering & Billing OptionsUpon checking the 'Enable Ordering' option inside the new Account form, the ordering and billing section of the Account form becomes available and ready for receiving the configuration that is necessary for any given customer (Direct CSP, Client, Reseller), based on 2 options in the form of radio buttons.
    • Account ContactsOne of the facilities offered by the BSS platform is to host Contacts for all Accounts/Customers.
    • Manage AccountsAn Account is one of the most essential elements of the BSS platform and as such it is important to understand the different ways of interacting with it fast and with ease during your everyday use of the platform.
    • Assigning a Pricelist to an AccountThis page explains how an account can be assigned to a specific pricelist. 
    • Rebate an Account
    • Customer Credit Limit
  • Basic Resellers
    • Create a Basic Reseller
    • Managing a Reseller's Affiliate AccountsA reseller’s Affiliate Account is another customer account-type introduced in our platform to facilitate large Microsoft Indirect Resellers to easily buy Microsoft services and licenses either for their business units or for extra Microsoft tenants they are using for hosting solutions offered to their customers. The indirect resellers will now be able to create ad-hoc affiliate accounts when they place orders in your Storefront.
  • Subscriptions
  • Product CatalogueIn interworks.cloud platform, the Product Catalog has been designed specifically for subscription-based businesses (prepaid or consumption model) but we fully support license based or one-off products too.
  • Assets
    • Publishing Asset Custom Fields in StorefrontThis page offers information on the default asset custom fields that appear in the Asset’s view page in Storefront, based on different product types. Also, you can find a guide on how you can publish to Storefront asset custom fields in an Asset’s view page, as well as how you can define a Display Rule for the manually created asset custom fields.
  • Billing & PaymentsOur billing module helps you manage recurring subscriptions, billing intervals, trial periods, invoicing, pro-rating, promotions, taxation and payments in an easy to use, automated system.
  • SupportWith interworks.cloud Platform, there is no more need for a separate ticketing system. Your support workflow is totally automated. From the single sign on environment of the Storefront, your customers can also place their support tickets and get updates on every issue they have pinpointed.
  • Notifications
    • BSS Notification Email Authorization ProtocolsOn this page, we analyze the different email authorization protocols of a BSS organization that can be configured and utilized for the secure dispatch of notification emails.
    • Setup a NotificationThis page provides detailed information on configuring and utilizing the interworks.cloud email notifications engine to reflect your business requirements. The system comes ready with some basic notifications, but the user is free to enable new notifications according to emerging operational needs. 
    • Available System Notificationsinterworks.cloud Platforms comes ready with a number of preconfigured Email Notifications to cater for every communication need between you and your end-customers! These notifications are dispatched from the Platform, triggered by various events that can take place (e.g. Concluding an order, Creating a subscription, Canceling a subscription, Invoice reminder etc.). The existing notifications can also be configured to be dispatched internally so that you are always on top of every event that conc
    • Subscriptions Notifications
    • Notification Logs (Beta) in BSSIn this page you can find an analysis of the tool that we have introduced for monitoring the email notifications that are dispatched from the BSS platform.
  • Reporting
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  • BSS DashboardThe BSS Dashboard has been introduced as a tool for providing a fast, accurate, effortless, and user-friendly overview of your business's performance with meaningful statistics such as metrics, KPIs, and other relative data. The tool's purpose is to reduce the business operational costs, eliminate the wrong assumptions of their revenue projections, minimize the risk of missing critical information, and assist in important business decisions/activities. Overall, this tool provides the user with a
  • External Authentication - Single Sign-On(SSO) in BSSThe interworks.cloud platform can be integrated with external authentication services, providing registration/login capabilities for BSS users who become authenticated through a service or external Identity Providers(IdPs). Such services can be used to identify users maintained in external user stores and map them to BSS/Storefront users providing access to the interworks.cloud platform when logged in (authenticated) from these external sources.
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