Manage Subscriptions

Owned by Apostolos Karakaxas
Last updated: Jul 10, 2024 by Panagiotis Papanastasiou

Understanding Subscription Billing

interworks.cloud Platform employs a highly sophisticated billing engine in order to reflect a variety of billing scenarios for your customers. Billing settings can be configured on Account level and Product level, defining the charges on the invoices issued by the system for subscription-based products and services. The article below will explain the available billing options, and how they can be configured to support specific billing scenarios.

Changing the Pricing of a Subscription

In Cloud BSS, you can change the pricing of an active subscription for the current billing cycle or the next billing cycle. The options you can change are the subscription’s price list/user-defined unit price/subscription discount/billing cycle. The changes can be performed by selecting from the subscription details page the action “Edit Pricing Info“. Please note that different options and rules are applicable for different subscription types (i.e., normal, price-protected, automatic pricing retrieval from external systems).

Activating the Price Protection for a Microsoft Subscription

You can add an existing Microsoft subscription under price protection either from the respective action in the subscription details page or from the bulk action that is available in the list of subscriptions. The price protection will be activated both for the subscription and its active add-ons.

Managing Subscription Quantity

The platform allows you to adjust the quantity within an existing subscription, whether to increase or decrease it. Below is a step-by-step guide to help you make these changes.

Managing Multiple Subscription Changes on the Same Day

In the past, a user was able to perform consecutive actions on a subscription such as changing its quantity and its price, on the same day, but there were cases where such alterations caused multiple issues to the subscription’s invoicing and billing functionalities during the system’s automatic re-calculations.

Managing Subscription Reprovisioning

In the following sections of this page, you can examine the method with which you can reprovision a subscription, a bundle, and a sub-subscription of a bundle.

Managing Suspended Subscriptions

In the following sections of this page, you will examine the method with which you can suspend as well as activate a suspended subscription but you will also find a procedure that assists you further by protecting you from unnecessary actions towards suspended subscriptions.  

Managing Failed Subscriptions

In the following sections of this page, you will examine the method with which you can re-provision a failed subscription but you will also find a procedure that assists you further by protecting you from unnecessary actions towards failed subscriptions.  

Managing Subscription Automatic Renewals

In the following sections of this page, you can examine the method with which you can enable or disable the automatic renewal of subscriptions.

Manage Future Requests

This page contains a detailed overview on how to manage the amount of licenses of a subscription upon its renewal in the BSS.