Subscriptions Cancellations

Subscriptions Cancellations

Defining the Cancellation Policy per Product Type

On this page, we analyze how you can determine the cancellation policy by product type, which is explicitly related to the subscriptions and add-ons in your Storefront since that policy dictates when the cancellation will be executed automatically or not.

Full-Subscription Cancellation Process

This page provides an analysis of the full subscription cancellation process. It includes an explanation of the full cancellation flow and outlines three different scenarios that illustrate both successful and unsuccessful cancellations. These scenarios detail user interactions and the expected system notifications throughout the process.

Cancellations submitted by your Customers - Automatic Flow

In the Storefront, your customers have two options available for canceling a subscription and/or an add-on.

  • Immediate cancellation. This cancellation option is essentially the immediate cancellation execution of a subscription and/or an add-on if the cancellation is configured for automatic execution.

  • End of the current Billing Periodcancellation. This cancellation option is essentially a form of a scheduled cancellation that will be actualized at the end of the current billing period of either a subscription, an add-on, or both if the cancellation is configured for automatic execution.

This page will explain how your customers can cancel subscriptions and add-ons when you allow automatic cancellation for the subscription.

Cancellations submitted by your Customers - Non-Automatic Flow

In the Storefront, your customers have two options available for canceling a subscription and/or an add-on.

  • Immediate non-automatic cancellation. This cancellation option is essentially the immediate cancellation execution of a subscription and/or an add-on if the cancellation is configured for non-automatic execution.

  • End of the current Billing Periodnon-automatic cancellation. This cancellation option is essentially a form of a scheduled cancellation that will be actualized at the end of the current billing period of either a subscription, an add-on, or both if the cancellation is configured for non-automatic execution.

This page will explain how your customers can cancel subscriptions and add-ons when you don’t allow /wiki/spaces/ICPD/pages/331384108 for the subscription.

Receiving Cancellation Requests

In BSS, when a non-automatically executed cancellation request is created from a Storefront customer, those requests require manual handling, either because you may wish to not act upon the cancellation immediately by either accepting it or rejecting it, or because for various reasons you may not wish to allow automatic executions of cancellations for a particular product type.

In any case, there are two main notification mechanisms available to a BSS user for the cancellation requests.

  1. The first mechanism is the Email Notification that is dispatched to the responsible BSS user when a cancellation request is created in the Storefront.

  2. The second mechanism is the BSS dashboard widget named, “Pending Subscription Cancellation Requests”, which displays all the pending cancellation requests that derive from an active Storefront subscription along with its add-ons.

Managing Cancellation Requests

This page explains how you can review and accept or reject your customer's cancellation request submitted from the Storefront.

Cancellations from BSS

In this article, we explain the cancellation procedure in BSS for subscriptions and add-ons, along with the available options you have.

Reports of Cancellations

This page explains how you can create a report which will contain all the “pending for cancellation” subscriptions and add-ons.

Looking for labels? They can now be found in the details panel on the floating action bar.

Related content