Kaspersky Labs services follow the general life-cycle management rules for subscriptions based products. This means that most options are the same with other subscription-based products. At this page we will show the options a customer has for managing their services through the Storefront, as well as the options that are available to BSS administrators!

Managing a Storefront Subscription

After purchase, through the Storefront > Subscriptions section, a specific Kaspersky Labs subscription can be located. There, the storefront user can access the options for managing the subscription.

Increase Seats: The user adds 'Seats' to the existing subscription. Note that only the order characteristic 'Seats' will be affected.
Decrease Seats: The user can remove 'Seats' from an existing subscription. Note that the user cannot remove more seats than the minimum required seats for this particular SKU.
Get Activation Code: Here the user can access the code in order to activate the product.
Cancel Subscription: The user can cancel the subscription

Managing Subscriptions from BSS

A BSS administrator has the same options to manage the subscriptions plus some more facilities!

Locate the Kaspersky Labs Subscription and load it to access all the options. The options are displayed on the Shortcut menu on the left:

Increase Seats: The user adds 'Seats' to the existing subscription. .
Decrease Seats: The user can remove 'Seats' from an existing subscription. Note that the user cannot remove more seats than the minimum required seats for this particular SKU.
Suspend : Here the user can suspend the subscription (temporary action).
Activate: Activates a suspended subscription
Cancel Subscription: Termination of subscription
Get Details: The administrator collects information about the subscription like activation code and other respective information.

Notice Regarding Failed Provisioning Sync Status and Quantity Changes

Please keep in mind that if your subscriptions have a “Failed” Provisioning Sync Status, you will be unable to make any quantity changes to these subscriptions on both the BSS and Storefront portals.

Managing a Storefront Subscription

Managing Subscriptions from BSS

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