Available System Notifications
Haris Vagenas
Athanasia Kourti
Apostolos Karakaxas
interworks.cloud Platforms comes ready with a number of preconfigured Email Notifications to cater for every communication need between you and your end-customers! These notifications are dispatched from the Platform, triggered by various events that can take place (e.g. Concluding an order, Creating a subscription, Canceling a subscription, Invoice reminder etc.). The existing notifications can also be configured to be dispatched internally so that you are always on top of every event that concerns your business. The notifications are grouped per entity. Below you can find a tally of the available system notifications:
| Entity | Notification | Description |
|---|---|---|
| Contacts | Storefront account activation | It is sent when an account registers from Storefront |
| Contacts | Activation was successful | It is sent when an account activation is successful |
| Contacts | Storefront user password reset | It is sent when the user presses the 'forgot password?' from Cloud Platform login page. |
| Contacts | Reset password was successful | It is sent when a reset password is successful |
| Subscriptions | This notification is sent to customer's account manager when a downgrade request is submitted by the customer | |
| Subscriptions | This notification is sent to customer's account manager when the customer submits a request for add-ons cancellation | |
| Subscriptions | This notification is sent to customer's account manager when the customer submits a request for subscription cancellation | |
| Subscriptions | This notification is sent to the customer when the downgrade request he submitted has been completed | |
| Subscriptions | This notification is sent to customer when the cancellation request he submitted has been completed | |
| Subscriptions | It is sent to customer when the cancellation request he submitted has been completed | |
| Subscriptions | It is sent internally when the customer cancels his downgrade request | |
| Subscriptions | It is sent internally when the customer cancels the request for add-ons cancellation he had submitted | |
| Subscriptions | Subcription Cancellation Request Cancelled | It sent internally when the customer cancels the request he had submitted |
| Subscriptions | Subscription Upgrade | It is sent when a subscription is upgraded. |
| Subscriptions | Alert for Subscription Provisioning failure | It will be sent when the provisioning of a Subscription or an addon fails. |
| Subscriptions | Reseller has an invalid MPNID | It will be sent when the subscription cannot be executed because the MPN ID of the partner is invalid |
| Subscriptions | Budget Alert for Azure Subscription | This notification is sent to all recepients a Storefront User has defined when the cost of the total usage of an Azure Subscription exceeds the defined percentage of threshold in budget alert. |
| Orders | Storefront Order Confirmation | It is sent when a Storefront user check out his basket. |
| Orders | Storefront Order Submission with No Available Credit | This notification is sent to a BSS user when a a customer that has exceeded its credit limit places a new order |
| Cases | Ticket - Public Reply | This notification is used for sending to the customer the public reply one of your support engineers added in customer ticket |
| Cases | Ticket Submission via Email - Automatic Reply | This notification is sent to the customer when he submits a ticket by sending an email to your support department |
| Cases | Ticket Submission via Storefront - Automatic Reply | This notification is sent when a customer submits a ticket via Storefront |
| Events | Attendee Invitation | It is sent when you invite someone to an event |
| Accounts | Welcome Office 365 customer | It is sent when a Office365 customer is created. |
| Accounts | Storefront User Pending Request | It is sent when Approval Step for registered users is activated and a Storefront user submits a registration request via Storefront. It can be configured to go either to the internal team or also to the customer |
| Offers | Tell Me More – Customer Notification | It is sent when a customer selects to be informed for a product through the Tell Me More facility |
Also, many entities have one notification that is sent when the user adds an entity record (e.g. an order) to a 'Watch List', e.g. to receive notifications for that item. In this case the notification is internal only and is called 'Watch Alert for "Entity Name"'