Using interworks.cloud Storefront

Created by Former user (Deleted)
Last updated: Feb 23, 2017 by Vasilios Zografos

Storefront is the end-customer portal. Using Cloud Storefront, you can market all your cloud services input in the Cloud BSS, online, and provide them either to your Resellers or your end customers for review or purchase. 


Getting Started for Storefront Admins

A step-by-step guide for rebranding your Storefront, enabling anonymous access, enabling self-registration and defining your first page products

  • Storefront v4 Rebranding Options — The version 4.0 of our Storefront includes a new responsive interface, Search Engine Optimization (SEO) features and a revamped interface.
  • Enable Anonymous Access — This page contains information on how to allow anonymous users to view the product catalogue you have published in your Storefront. Your Storefront can be public allowing anonymous to view your product catalogue or it can only be available to registered customers and resellers.
  • Enable Users Self-Registration — This page contains information on how to allow anonymous users to self register in your Storefront. When their registration is complete, your new customers will be able to place an order in your Storefront.
  • Activating Approval Step for self-registered users — This page offers information on how to activate the Approval Step for self-registered users in your Storefront and on how to review, accept or reject the registration request from within BSS.
  • Ask for Customers Consent for the Usage of their Personal Data
  • Define First Page Products — This page offers information on how you can define which products of your product catalogue will be displayed in the Home Page of your Storefront. Define which offers, featured and new products will be displayed in your Storefront.

Enabling Cross Selling

This page offers information on how you can suggest to your customer products complementary to those they have already bought or they are interested to buy. Sections "You might find interesting" and "Customers also bought" can be used for promoting, to your customers, products related to the item they are currently viewing on your Storefront.

Storefront Dashboards

The Storefront Dashboard has been introduced as a tool for providing a fast, accurate, effortless, and user-friendly overview of your business's performance with meaningful statistics such as metrics, KPIs, and other relative data. Furthermore, this tool offers different widgets and metrics depending on whether the logged in Storefront user is a reseller or a direct customer. Also, the dashboard page can now be configured as the landing page of your Storefront.

  • Configuring Reseller's Dashboard — On this page, you can find an analysis of the options and tools for configuring the visual representation of the reseller's dashboard in Storefront.
  • Reseller's Dashboard Widgets — The Reseller's Dashboard has been introduced in Storefront (V4) as a tool for providing a fast, accurate, effortless, and user-friendly overview of a reseller's business performance with meaningful statistics such as metrics, KPIs, and other relative data. The tool's purpose is to reduce the resellers' business operational costs, eliminate the wrong assumptions of their revenue projections, minimize the risk of missing critical information, and assist in important business decisions/activities.
  • Configuring Direct Customer's Dashboard — On this page, you can find an analysis of the options and tools for configuring the visual representation of the direct customer's dashboard in Storefront.
  • Direct Customer's Dashboard Widgets — The Direct Customer's Dashboard is introduced as a tool for providing a fast, accurate, effortless, and user-friendly overview of a direct customer's business performance with meaningful statistics such as metrics, KPIs, and other relative data. The tool's purpose is to eliminate wrong assumptions, minimize the risk of missing critical information, and assist in important business decisions/activities. Overall, this tool provides the direct customers with a complete business dashboard. 

Role-Based Access for Storefront Users

  • Managing the Storefront Users — In this page, we analyze both user types and everything related to their creation and the access rights of those Storefront user types from the perspective of the Admin Storefront user. For the administrator to manage the users, there is a dedicated new module called Storefront Access Control,
  • Storefront User Roles Comparison Table

External Authentication - Single Sign-On(SSO)

The interworks.cloud platform can be integrated with external authentication services, providing registration/login capabilities for Storefront users who become authenticated through a service or external Identity Providers(IdPs). Such services can be used to identify users maintained in external user stores and map them to BSS/Storefront users providing access to the interworks.cloud platform when logged in (authenticated) from these external sources.

Publish a Product in Storefront

Product Catalogue Navigation Options

  • Enabling Special Categories — Storefront's special categories are the Featured Products, the New Products, the Most Popular Products and the Promoted Products. These catagories are displayed at the top of the nevigation menu
  • Categorize your Products per Industry — The products that are published in Storefront can be categorized per industry.  This will help your customer to locate faster a solution that fits for their sector.

Storefront User Password Management

Adding Extra Fields in Checkout Forms

This page offers information on how to add extra fields in the checkout forms for getting from your customers the information you need. You can add extra fields in:

Displaying Extra Fields in "My Profile" Form

This page offers information on adding extra (custom) fields to the "My Profile" page by publishing custom fields you have created for the Account entity. These fields can be either editable or non-editable, depending on whether you want to gather more information from your customers or keep certain user-specific information on display

Display the Retail Prices to Resellers

The prices your reseller sees in your Storefront are the prices you have defined in his pricelist. For the reseller to compare the prices you give him with the retail prices you have for your services, you can select to display to your reseller your retail prices. This is very useful for the Office 365 products where the retail prices you have are Microsoft's SRP prices (since these prices are updated automatically every month).

Setting a Friendly Name for the Subscription

Your customers or your resellers can define, during the ordering process, a friendly name for the subscription the system will create. This is helpful for services that the customer might have a lot of subscriptions and he needs a way to recognise them (for example, when the customer has a lot of Azure subscriptions).

Request a Valid Billing Address for the End Customers of your Resellers

This page offers information how you can enforce your resellers to enter a valid billing address for their end customers during checkout.

Buying Extra Licenses from Subscriptions Details Page

A customer can buy extra licenses for an existing subscription from the "buy..." actions in the "I want to..." menu. This action offers a better user experience since the customer/reseller will be able directly from the subscription details page to define how many extra licenses he wants and then he will be directed to the basket for completing his order.

Searching for Products that Belong to a Product Group

Managing Add-ons from Storefront

From the 3.28.8 release onwards, we have introduced the feature “Maintenance of a Single/Unified Add-on Record Per Subscription” and due to its functionality, there are some minor user-interface changes in Storefront that affect the locations from which a Storefront user can purchase new add-ons and increase the quantiy of existing (active) add-ons. Also, in this page, you can find an analysis of the add-ons' view icon that resides in the Subscription’s List as well as an analysis of the feature

Viewing the Account Statement in the Storefront

This page contains information on the storefront account statement page. Here you can find how to enable the page, as well as a detailed overview of its features and contents.