8. Support and Troubleshooting

Submitting a ticket to Infiterra Support Team

This page explains how to access the Infiterra Support Portal, submit and manage support tickets, and use features like chat, ticket tracking, and escalation for faster assistance.

Submitting a Premium Service Ticket

This page explains how to submit and manage Premium Service requests using your support plan hours, and how to track monthly usage through the support portal dashboard.

Submitting a Ticket Between 22:00-02:00 (GMT+3) to the Support Team

Using the Virtual Support Agent

This page introduces the Infiterra Virtual Agent—an AI-powered tool that helps users find answers from the Knowledge Base quickly and efficiently, with the option to escalate to support if needed.

Infiterra Platform Service Status

This page explains how to subscribe to the Infiterra Platform Status Page to receive real-time updates on service performance, incidents, and maintenance, with customizable notification options.

Infiterra Support Plans

This page outlines the support plans offered by Infiterra, comparing service levels, response times, troubleshooting availability, and included professional services across different subscription tiers.

Infiterra New Roadmap & Feedback Portal

This page introduces the Infiterra Platform Roadmap, an interactive tool that lets users track feature development, share feedback, vote on ideas, and submit new suggestions to shape the platform’s future.