interworks.cloud Support Plans
* Business hours: 09:00 - 17:00 GMT +2
Starter | Premium 5 | Premium 10 | Premium 25 | |
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Troubleshooting via remote access |
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Get Help / Ask QuestionsGet help for configuring Interworks Cloud Platform | ||||
Critical Getting help for issues that are critical for you business | Business hours Response time: 1 business day | 09:00 - 22:00 GMT+2 (weekdays) Response time:4 hours | 24x5 Response time:4 hours | |
Major Getting help for issues that have moderate business impact | business hours Response time: 2 business day | business hours Response time:4 hours | 09:00 - 22:00 GMT+2 (weekdays) Response time:4 hours | |
Minor Getting help for issues that have minimal impact for your business | business hours Response time: 3 business days | business hours Response time:1 day | 09:00 - 22:00 GMT+2 (weekdays) Response time:1 day | |
TroubleshootingFor issues they prevent your customers for using Interworks Cloud Platform or affect their productivity | ||||
Critical Workaround: a workaround will be applied for critical issues if it is feasible | 09:00 - 22:00 GMT+2 (weekdays) Response time: 4 hours | 24/5 Response time: 4 hour | 24/7 Response time: 2 hour | |
Major: | Available: business hours Response time: 1 business day | 09:00 - 22:00 GMT+2 (weekdays) Response time: 4 hours | 24x5 Response time: 4 hours | |
Minor: | Available: business hours Response time: 2 business days | business hours Response time: 1 business day | 09:00 - 22:00 GMT+2 (weekdays) Response time:1 business day | |
Free Professional ServicesThe following services are subject to out-of-the-box features. The response is within 3 business days Hours are not transferable, if not consumed within the month |
| 5h / month | 10h / month | 25h / month |
Extra hours | Prepaid packages of 5 and 10 hours are available. These hours can be consumed within six months | extra hours can be purchased | extra hours can be purchased | extra hours can be purchased |
List of supported services
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