Storefront User Roles Comparison Table

Owned by Apostolos Karakaxas
Last updated: Dec 21, 2021
3 min read

Below is a comparison table for the four roles our platform supports.
The role “My Storefront Manager” has been excluded from this comparison table since it’s a special role available only to the Standard Edition resellers.

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Billing agent

Subscription Manager

Buyer

Cloud administrator

View and Search the product catalog

Access to Dashboard widgets

Place a new order

Check next paragraph under which conditions a user with only the Buyer role can complete the checkout process. 

Request for trial

Express interest in a product (tell me more action)

Access to the “My Workspace” section for managing services

Submit a support ticket

Manage my user details (name, email, localization options, and password reset)

Manage Company Information

  • Update Billing Address (in My Profile and Billing Information step of the checkout process)

  • Update Billing Contact

  • Update Company extra details (published in My Profile section)

Access to Vendor related sections in My Profile (e.g., update of reseller’s MPND)

View Invoices - Access to invoice details. Export and print invoices

Make Payments - Pay an invoice or make a payment for increasing the available credit.

Add a new credit card during checkout.

View Orders - Access to order details. Export orders

View Subscriptions

  • Access to subscriptions lists

  • Access to the details of a subscription and its purchase history

  • Access to consumption details for pay-per-use subscriptions

Manage Subscriptions

  • Purchase extra licenses or cancel licenses

  • Add add-ons. Purchase extra licenses for the add-ons.

  • Cancel actions - Cancel the subscription or an add-on

Create budget alerts for pay-per-use subscriptions

View Assets

  • Access to assets lists

  • Access to the details of an asset

Manage Assets

Blocking Scenarios for a Buyer Role to Complete the Checkout Process

A Buyer user will not be able to complete the checkout process if any of the following scenarios are present:

  • The basket total exceeds the customer’s available credit. In this scenario, payment must be added for increasing customer available credit. But only the Billing Agent can make a payment. If the Buyer decides to proceed, the order will be submitted but not executed.

  • Customer Billing Information is incomplete. This is the scenario where the customer hasn’t yet defined a billing address. The buyer cannot proceed with the checkout since he cannot update the billing address. Again, it can be done only from the Billing Agent.

  • The order must be paid using a new credit card. This is the scenario where the Payment step is present for the customer to pay using his credit card. The Buyer will be able to pay using an existing card, but he cannot add a new credit card (it can be done only from the Billing Agent). If the Buyer selects the “Add New Credit Card” action, he will receive the following warning.