Cancellation of Microsoft Perpetual License Assets

Owned by Panagiotis Papanastasiou
Last updated: Apr 21, 2023
4 min read

 

Cancellation of a Perpetual License asset for all Qualifications is limited to a total of 30 days after the purchase date. Perpetual software licenses returned within the 30-day return period receive a full credit of the paid purchase price.

On this page, we explain the three main cancellation options provided for a Perpetual License and how you or your customers can utilize them.

Perpetual License assets of all Qualifications may be returned within 30 days of purchase for a full refund, while partial returns are not allowed, and beyond the 30 days, no returns or exchanges are allowed.

  • In alignment with CSP policy, Perpetual Licenses purchased in CSP may be returned within 30 days of purchase for a full refund. The order will be credited back with 100% credit and the keys will be deactivated.

  • Partial returns are not allowed, and beyond the 30 days, no returns or exchanges are allowed.

  • Microsoft does not charge an early termination fee.

  • Exchanges do not apply to Perpetual Licenses purchased in CSP.

Canceling a Perpetual License Asset via Storefront

For asset product types, such as the Perpetual Licenses, the option "Automatic execution of subscription cancellation requests" is disabled by default. As a result, a cancellation request is always created on BSS for a Perpetual License asset when the Storefront user selects to cancel the asset and receive a refund. Moreover, since no partial cancellation is supported by Microsoft, our BSS platform also does not support it.

During a cancellation request, our system checks the status of the license and:

  • When the product can be canceled (since it is within the 30 days limit), then the “Cancel” action is available on the Storefront via the “I want to…” option located on the asset view and on the asset list.

  • Otherwise, no such action will exist either on the asset view or on the asset list.

 

If the Storefront user is able to cancel the asset, then the pop-up window appears upon selecting to cancel such an asset:

When the user opts to cancel a Perpetual License asset on the Storefront, the following disclaimer message appears upon canceling a license on the Storefront:

Once the Storefront user selects to cancel the asset, a notification is sent to the BSS platform about the pending cancellation request.

Canceling a Perpetual License Asset via BSS

The same logic applies to the BSS when canceling a Perpetual License asset. If the asset is within the 30 days limit, it is eligible for cancellation as well as a refund, and the "Cancel" action on BSS is displayed on the Shortcuts menu of the asset. Otherwise, it will be hidden.

When opting to cancel a Perpetual Licenses asset via BSS, the asset cancellation pop-up appears where the cancellation execution type will be by default Immediate, since the cancellation day can only be the current day, in order to avoid provisioning issues.

When a cancellation request has been submitted via Storefront, upon returning to BSS, a cancellation request has been created for the asset and is displayed as a ribbon on the asset view page with the correct cancellation request date.

  • Once the cancellation request is submitted by either BSS or Storefront, a call to Microsoft is being made and if the asset is canceled successfully, the Status of the Asset will become Canceled. 

  • However, if the cancellation request is submitted and the Microsoft response is cannot be canceled, another pop-up appears stating that You have passed your 30-day cancellation window. We are unable to cancel your purchase.