The service manager we have implemented for the automatic provisioning of Microsoft ESD services is been based on Microsoft CIS API (Channel Inclusion Services (CIS) Electronic Software Distribution (ESD)). Microsoft has exposed this API for creating perpetual licenses to their partner's end customers.
For updating your MS ESD services catalog with the changes Microsoft has done, you must run the Get Services Definition
in BSS Setup > Administration > System Options > Applications Setup > Microsoft ESD
The management of the updated products differs depending on the catalog status they have. Below are the actions you must do per case.
The process that follows describes the steps that are needed to order an ESD product for an end-customer.
When a customer purchases an ESD license, an asset record is created in our system similar to the subscription record that is created for a recurring product. In this page, we explain what information we keep in the asset record for each ESD license, what actions you can do for your ESD licenses and how you or your customers can manage them.
This page explains how you can cancel an ESD license.