Ordering for a new Customer

The process that follows describes the steps needed to order an MS Cloud Offering for an end-customer.

Ordering Process For Partners

When a customer of yours logins at the Storefront and proceeds to enter an order on behalf of an end customer; this will be the flow of the ordering process:

1. After logging into the Storefront, select an MS Cloud offering from the 'Apps & Services' section and click the 'PROCEED TO CHECKOUT' button.
   
   
   By checking the check-box of an add-on, located at the beginning of its row, you can select it for purchase in the desired quantity. 
   
   
2. In the 1st step of the ordering process called 'Basket Items', you can choose if the order is being placed for an end-customer or for personal use. 
   
   
   
    
   
   1. If the order is placed for reselling to an existing customer, then a field named Select your customer appears in which the reseller must choose the name of an existing customer from the pre-populated dropdown list of referenced customer names and then proceed to 'CHECKOUT'.
      
   2. If the order is placed for reselling to a new customer, then you can create a new customer by clicking the button '+ NEW CUSTOMER'. A new section with a form is displayed where you can fill in the respective details. After the completion of filling in the form with your customer's details, you have to 'SAVE' it and then proceed to 'CHECKOUT'.

3. The 2nd step of the ordering process is the verification of the 'Billing Information', in which you can verify the details of the Billing Address as well as the billing contact for this order.

4. At the 3rd step of the ordering process, you will need to enter the customer's Microsoft Cloud Services details. Apart from the Domain that you will need to enter, you can also fill in your MPN ID so that the subscription is associated with you. 

'Service Details' tab will be visible only if you order MS Cloud Services for the first time for a specific customer, even if he is an existing or a new one. 

5. Also, at a later stage of the 3rd step of the ordering process, as partner of Microsoft, you need to obtain your customer’s acceptance of the Microsoft Customer Agreement (MCA) before you can order Microsoft products and services for that customer. This step is performed only once. An example of this part of the ordering process looks like this:

7. After completing the 3rd step, the ordering process is considered completed and the service(s) should now be provisioned to the end-customer.

Using the 'Manage Your Service' button you are routed to the 'My WorkSpace' section of the Marketplace to access the setup options for the service.

Ordering Process For Direct Customers

When a customer logs in the Storefront and proceeds to enter an order on his behalf; this will be the flow of the ordering process:

When you login at the Storefront and proceed to enter orders. Here's how that works:

1. After logging into the Storefront, select an MS Cloud offering from the 'Apps & Services' section and click the 'PROCEED TO CHECKOUT' button.
   
   By checking the check-box of an add-on, located at the beginning of its row, you can select it for purchase in the desired quantity. 
2. In the 1st step of the ordering process called 'Basket Items', you have an inspection overview of the service(s) to be ordered prior to proceeding to 'CHECKOUT'.
   
3. The 2nd step of the ordering process is the verification of the 'Billing Information', in which you can verify the details of the Billing Address as well as the billing contact for this order.

4. At the 3rd step of the ordering process, you will need to enter your Microsoft Cloud Services details. 'Service Details' tab will be visible only if you order MS Cloud Services for the first time.

5. Also, at a later stage of the 3rd step of the ordering process, as partner of Microsoft, you need to provide your acceptance of the Microsoft Customer Agreement (MCA) before you can order Microsoft products and services for yourself. This step is performed only once. An example of this part of the ordering process looks like this:

   

6. After the acceptance of the Microsoft Customer Agreement (MCA), you are lead to the 4th step of the ordering process called 'Payment' in which, depending on the payment options available as well as the customer's desired payment option, the relevant page will appear. At the example provided below a customer desires to be billed via an online payment gateway (method) using a credit card. The below image represents exactly that.

   

   Here, you need to click the '+NEW CREDIT CARD' button and provide the credit card information necessary for the continuation of the ordering process and provisioning of the service.

   Keep in mind that when you make the first order on a Microsoft Cloud Services offering, an email is dispatched carrying all the details for accessing the MS Cloud Services Portal, for managing the service. The email will be dispatched to the email address that you filled during registration.

   A typical email looks like that:

   

   
   

   Essentially, the text of the email can be altered according to your preference and its location is under the directory: BSS Setup → Administration → Notifications → Customer Notifications → Groups → Accounts → Welcome Office 365 customer.

7. After the completion of the 4th step of 'Payment', the ordering process is considered completed and the service(s) should now be provisioned to you.

   Using the 'Manage Your Service' button you are routed to the 'My WorkSpace' section of the Marketplace to access the setup options for the service.