New Ordering Flow for Non-Provisioned Services

For services that cannot be automatically delivered to the customer, because our platform does not support automatic provisioning of the service, you can now define a flow where you can swiftly manage and deliver the service to the customer by involving your internal team to provision manually the service your customer ordered. For enabling this flow for a specific service, we have introduced the option “Non-automatic execution of new orders” on the product type level. This option enables the following order fulfillment flow:

A new order that your customer places in your Marketplace is not executed automatically but is submitted for review.
Your operation team is notified that there is a new order that needs to be managed manually.
Your operation team should deliver (i.e., provision) the service manually either by contacting the Vendor of the service or by using tools the Vendor offers to your team for this purpose.
When the service has been delivered to the customer, your operation team can now execute the order in the BSS portal for the subscription to be created and initiate invoicing.

1 New Ordering Flow for Non-Provisioned Services
2 Azure Plan Importer - Run the Importer for a Specific Customer
3 Back-Dated Cancellation of add-ons is no longer Permitted for the Tenant Resellers
4 Office 365 Dependent Add-ons Improvements
5 Notifications for Subscription Cancelation are Dispatched Instantly
6 Storefront Landing Pages Improvements
7 Resolved Issues

By supporting different ordering flows, depending on the provisioning “readiness” of the service, you will be able to:

Use our platform to showcase and manage your complete products and services portfolio.
Leverage your cloud services marketplace and billing system to sell your own services.
Partner with any Vendor, having an order execution procedure established in their back-office.
Grow your business by bringing a wide range of SaaS products into your catalog to support niche or local markets.
Provide a single buying interface to your customers for every cloud offering.
Use widget dashboards and power reporting tools to monitor critical information regarding new, pending, or executed orders.
Improve your communications with your downstream customers, ensuring transparency into order status, provisioning status while pairing subscription dates with invoicing.

For more details, please check https://interworkscloud.atlassian.net/wiki/spaces/ICPD/pages/319947176

Azure Plan Importer - Run the Importer for a Specific Customer

You can now run the Azure plan importer for specific customers. We introduced the “Get Specific Customers” action to define the Microsoft Tenant IDs of the accounts you wish their Azure plans to be imported into your BSS.

For more details, please check Retrieve Specific Azure Plan Subscriptions - "Get Specific Customers" Action.

Back-Dated Cancellation of add-ons is no longer Permitted for the Tenant Resellers

We no longer allow the tenant resellers to cancel an add-on on a past date. We decided to restrict this to avoid scenarios where the related subscription is distributor’s BSS has already been renewed, and the cancellation cannot be applied.

Office 365 Dependent Add-ons Improvements

We introduced a 3-level relation between Office 365 plan → pre-requisite add-on → dependent add-on for better handling the ordering and provisioning process of add-ons that depend on other add-ons.

For more details, place check https://interworkscloud.atlassian.net/wiki/spaces/ICPD/pages/16157158

Notifications for Subscription Cancelation are Dispatched Instantly

In this release, we improved our notification engine for the custom notifications related to subscription cancellation requests actions (e.g., new request, acceptance, or rejection of the request) to be dispatched instantly instead of scheduled to be sent overnight.

Storefront Landing Pages Improvements

In this release, we improved the mechanism for adding the customer's products from the landing page in his basket. Even if the customer does not login into the Storefront after activating his user, our system keeps the selected products in his basket for the next time he logs in.

Resolved Issues

EXL-12010	The icon of the section headers does not follow Storefront’s rebranding rules.
EXL-11991	Acronis Cyber Cloud For Distributors - Provisioning error during checkout
EXL-11970	Add-ons purchases in Tenant Reseller’s system are not propagated to the distributor’s BSS.
EXL-11542	Provisioning of Microsoft Software subscriptions fails.
EXL-11845	Acronis Cyber Cloud For Distributors - Invoice hasn’t been generated
EXL-11026	Pending Subscription Cancellation Requests widget (BSS) - It also includes cancellation requests for assets.

interworks.cloud platform Documentation

3.28.15 Release