Cancellations from BSS
- Panagiotis Papanastasiou
- Niki Rousaki
In this article, we explain the cancellation procedure in BSS for subscriptions and add-ons, along with the available options you have.
Cancelling a Subscription in BSS
To manually and fully cancel a subscription in BSS, you must locate and open the subscription under BSS > Billing > Subscriptions.
In the subscription's view page, under the Shortcuts menu, you can locate the option "Cancel".
In the pop-up window, you can add a comment on the reason you are canceling the subscription, and three options are available for the cancellation time to be executed.
Immediate: The cancellation will be completed immediately, and all provisioning actions will be sent to the third party.
Specific Date: If you select this option, you can set any past date within the current billing cycle or the current date. Please make sure that no future date is chosen. Otherwise, the following message will appear for you to correct the chosen Cancellation Date.
End of Billing Period (Date): The cancellation will be completed once the subscription reaches its end date.
If you select to cancel the subscription on "Specific Date", the status of the subscription will be changed to "Canceled", while if you select to cancel the subscription on "End of Billing Period", the status of the subscription will be changed to "Pending For Cancel". The subscription will keep the status "Pending for Cancel" until the time of the cancellation is completed, and it will be billed normally.
By clicking on the "Send Request" button, the cancellation will be completed. All provisioning actions will be executed at the time you have selected.
After the cancellation process is completed, the subscription status will be changed to "Canceled".
If the Account Billing Options are set to enable billing on order day, a new invoice will be automatically generated immediately after the action is complete.
Alternatively, the invoice will remain in the status “Pending” until the billing date. This allows the system to accurately calculate any adjustments for charges or refunds based on the cancellation date.
You cannot reactivate a subscription that is in status "Canceled".
Cancellation of Subscription Licenses in BSS (Quantity Change)
If you wish to partially cancel a subscription by manually reducing its licenses' quantity in BSS, you must locate and open the subscription under BSS > Billing > Subscriptions.
In the subscription's view page, under the “Product” section, you can locate the Change option, in hyperlink form, next to the “Quantity” of licenses, and you can reduce the licenses to whichever number you wish.
By clicking on the Change hyperlink text, the subscription's quantity becomes editable, and if, for example, you reduce that quantity by one license, you need to save the change by clicking on the respective Save hyperlink text.
Once the change has been made under the subscription's quantity and is saved, a popup window appears, where you can add a comment of the reason you are canceling the subscription's license by effectively changing the subscription's quantity. Three options are available for the cancellation time to be executed.
Immediate: The cancellation will be completed immediately, and all provisioning actions will be sent to the third party.
Specific Date: If you select this option, you can set any past date within the current billing cycle or the current date. Please make sure that no future date is chosen. Otherwise, the following message will appear for you to correct the chosen Cancellation Date.
End of Billing Period (Date): The cancellation will be completed on subscription renewal. A ribbon appears on top of the subscription's view page, indicating that the specific quantity change of the subscription is scheduled for the renewal date. Also, the BSS user can revoke the subscription's license cancellation/reduction, by clicking on the respective hyperlink text located on the right-hand side of that ribbon.
By clicking on the "Send Request" button, the cancellation will be completed. All provisioning actions will be executed at the time you have selected.
After the cancellation process is completed, the subscription will look the same as before, but its quantity will be reduced by the amount you have chosen. Also, its status remains as "Active", whereas the “Subscription Amount” will change according to the remaining number of licenses, after the execution of the cancellation.
Cancelling an Add-on in BSS
To manually cancel an add-on in BSS, you must locate and open the add-on under BSS > Billing > Subscriptions.
In the subscription's view page, under the Add-on section, you can locate the cancel option icon next to the add-on you wish to cancel.
In the popup window, you can add a comment on the reason you are canceling the add-on, and three options are available for the cancellation time to be executed.
Immediate: The cancellation will be completed immediately, and all provisioning actions will be sent to the third party.
Specific Date: If you select this option, you can set any past date within the current billing cycle or the current date. Please make sure that no future date is chosen. Otherwise, the following message will appear for you to correct the chosen Cancellation Date.
End of Billing Period (Date): The cancellation will be completed once the add-on reaches the end date. A ribbon appears on top of the subscription's view page, indicating that the specific add-on is scheduled for cancellation at that date. Also, the BSS user can revoke the add-ons cancellation by clicking on the respective hyperlink text, located on the right-hand side of that ribbon.
By clicking on the "Send Request" button, the cancellation will be completed. All provisioning actions will be executed at the time you have selected.
After the cancellation process is completed, the add-on status will be changed to "Canceled".
If the Account Billing Options are set to enable billing on order day, a new invoice will be automatically generated immediately after the action is complete.
Alternatively, the invoice will remain in the status “Pending” until the billing date. This allows the system to accurately calculate any adjustments for charges or refunds based on the cancellation date.
Cancellation of Add-on Licenses in BSS (Quantity Change)
If you wish to partially cancel an add-on by manually reducing its licenses' quantity in BSS, you must locate and open the add-on under BSS > Billing > Subscriptions.
In the subscription's view page, under the “Add-on” section, you can locate the Change option, in hyperlink form, next to the add-on you wish to reduce the licenses from.
By clicking on the Change hyperlink text, the add-on's quantity becomes editable, and if, for example, you reduce that quantity by one license, you need to save the change, by clicking on the respective hyperlink text.
Once the change has been made under the add-on's quantity and is saved, a popup window appears, where you can add a comment of the reason you are canceling the add-on's license by effectively changing the quantity of the add-on. Three options are available for the cancellation time to be executed.
Immediate: The cancellation will be completed immediately, and all provisioning actions will be sent to the third party.
Specific Date: If you select this option, you can set any past date within the current billing cycle or the current date. Please make sure that no future date is chosen. Otherwise, the following message will appear for you to correct the chosen Cancellation Date.
End of Billing Period (Date): The cancellation will be completed on subscription renewal. A ribbon appears on top of the subscription's view page, indicating that the specific quantity change of the add-on is scheduled for the renewal date. Also, the BSS user can revoke the add-on's license cancellation/reduction, by clicking on the respective hyperlink text located on the right-hand side of that ribbon.
By clicking on the "Send Request" button, the cancellation will be completed. All provisioning actions will be executed at the time you have selected.
After the cancellation process is completed, the add-on will look the same as before, but its quantity will be reduced by the amount you have chosen. Also, its status remains as "Active", whereas the source type is removed since it is displayed elsewhere.
Moreover, a new double arrow (expansion) icon will appear beside the add-on's name.By clicking on it, you can view the add-on's changes in terms of its orders and quantity changes, along with their respective dates and their source type.