After the 14th of October, 2022, the new Microsoft Software Subscriptions are represented in our system as subscriptions, not assets. Those subscriptions are part of our Billing module, and when your resellers or your customers place an order for a Software subscription, a new subscription is created in our platform for managing and invoicing purposes, while it is also the trigger for the provisioning mechanism between our systems and those of Microsoft.

On this page, we analyze the means to manage those subscriptions in the BSS and Storefront platforms.

Managing Software Subscriptions in Storefront

Your resellers and your customers can access the Software subscriptions they have purchased from the Subscriptions section located under the Billing area of your Storefront.

By clicking on the link, your resellers or customers will be redirected to the list of the Software subscriptions they have purchased.

The details page of a Software subscription in Storefront includes all the information our system keeps for such subscriptions.

Managing Software Subscriptions in BSS

The Software subscriptions are stored in our system as subscriptions. You can find them if you navigate to BSS > Billing > Subscriptions module or from the subscriptions' section that is available on the Account details page.

Auto-renew of Microsoft Software Subscriptions

The auto-renew functionality of a synced Software subscription is, by default enabled, for purchases made after the 14th of October 2021, while purchases before that date have their auto-renew functionality disabled.

Increase / Decreasing Quantity of a Microsoft Software Subscription

Quantity change via BSS and/or Storefront is not supported for Microsoft Software subscriptions.

Re-Provisioning a Failed Software Subscription 

The Software subscription has a "Provisioning Sync Status" field for understanding if the Software subscription has been provisioned successfully in Microsoft systems. If the sync status is failed, you can try to re-provision the Software subscription by clicking on the Retry button. Please be sure to check that the specific Software subscription has not been created inside the Microsoft Partner Center.

Backordering of Microsoft Software Subscriptions

The backordering functionality between a root organization and a tenant organization is supported and functions exactly as it is configured on the root organization.

Reports & Notifications for Microsoft Software Subscriptions

There are no system reports or notifications available for Microsoft Software subscriptions. However, both mechanisms can be manually created by a BSS user by navigating to the respective section of each mechanism and selecting the module Subscriptions.

• For Notifications: BSS Setup > Administration > Notifications > Customer Notifications > Subscriptions and select the New Notification button.
• For Reports: BSS >  Repots > Reports and select the New Report button. While in the first step of the report creation, select the Subscriptions basic data type.

Upgrading / Downgrading Microsoft Software Subscriptions

Upgrading or downgrading a Microsoft Software subscription is not supported.

Custom Add-ons Not Supported

Since Microsoft does not offer any kind of Microsoft Software subscription add-ons; we also do not. Even if a BSS user creates a custom add-on to provide additional 'custom-made' services with the purchase of a Microsoft Software subscription product, this add-on will not be provisioned, or even properly invoiced, so even custom add-ons are not supported.