The ordering process for Impossible Cloud product is similar with the process of any other cloud application. The customer can select any of the Impossible Cloud products and add-ons you have published in your Storefront and add it in his basket. However, the customer can only purchase one license per product or purchase storage increment add-ons, for covering their extended storage needs.

Ordering from Storefront

When customers or resellers log in your Storefront, they can purchase Impossible Cloud product with or without add-ons by adding them in the basket.
As best practice, the Impossible Cloud product and add-ons should be available for purchase under a specific category, for your convenience. 

By selecting the "Add to Basket" button, resellers are redirected to the following page for verifying the products pricing and available add-ons before proceeding with Adding the base product (and any add-ons) to the cart for purchase.

After selecting again the "Add to Basket" button, resellers are redirected to the first page of the checkout process, where they can define a friendly name for the subscription as well as add one or more add-ons, depending on their storage needs.

After you have selected none, one or more add-ons, the order continues by pressing Proceed to checkout. 

Now, on the first step of the final checkout process, resellers can choose their end customer or affiliate account who will receive the provisioned services after the checkout completion.

Once the reseller selects the end customer (receiving end of the Impossible Cloud services) they can continue the checkout process by clicking on the Checkout button.

On the second step of the final checkout process, resellers can double-check the billing information.
 

Upon the third step, which is the completion of the basket check out, the following process will be executed:

1. A new subscription will be created in Cloud BSS.
2. The reseller is synchronized, based on their email.
3. The end customer is imported as a new customer under the reseller's account inside the Impossible Cloud systems. 
4. The license the customer purchased will be assigned to the according Impossible Cloud account.
5. The service is provisioned. 

Cancelling Impossible Cloud Subscriptions

To cancel an Impossible Cloud subscription, you can either select from the I Want to... button, inside the Subscription view page the option "Cancel the Subscription" or select the three dots "..." next to the subscription, from within the list of the Active Subscriptions, and then select Cancel the subscription in the menu. After the cancellation pop-up window appears and you click on the Submit button, the cancellation action will not be immediate since a cancellation request is dispatched to the BSS account manager so as to accept or reject the cancellation.

Ordering from Cloud BSS

An account manager can purchase an Impossible Cloud product (and/or add-on) on behalf of his customers by placing an order directly from within the BSS portal. The ordering process is exactly the same as for the rest of cloud applications.

Upon creation of the order, the account manager must execute the order for the system to:

• Create the subscription in Cloud BSS.
• Provision the Impossible Cloud product (and/or add-on) to the end customer by allocating the purchased license to his Impossible Cloud account.