When the end user first registers a credit card during checkout, Authorize .Net exchanges a token with interworks.cloud platform and uses that at every subsequent transaction. No data are stored at interworks.cloud platform apart from last 4 digits of the credit card. However, there are times when the automatic charge can fail (e.g. when the credit card has zero balance). For those cases, interworks.cloud can support manual handling of payments.

Automatic Charges

The automatic charges are initiated when a new invoice is generated. In this case, the system uses credit card's token for charging the invoice amount. Check Using Authorize .Net for Credit Card Payment via Checkout for understanding when our system keeps a token for customer's credit card.

If payment succeed, a payment is added in Cloud BSS and the related invoice is marked as paid.
If payment fails, a failed payment is added in Cloud BSS and the invoice remains unpaid. In this case you can check Payments Transactions Log for seeking details about the failed payments. You can also setup a retry plan for the system to retry in specific intervals to charge the credit card. Check Retry Credit Card Payments for more details.

How a Customer can Pay an Outstanding Invoice

For a customer to pay an outstanding invoice, the process is the following:

Login at the Storefront and navigate at the Billing section. CLick on the invoice you want to pay.
Click on the Pay Invoice button
The Invoice Payment form is displayed where the customer can select to pay using an existing card or by adding a new credit card

How a Customer can Pay the Overdue Invoices

For the customer to pay all his outstanding invoices, the process is the following:

Login at the Storefront and navigate at the Billing section. Click the Pay Overdue button.
The Invoice Payment form is displayed where the customer can select to pay using an existing card or by adding a new credit card. The system will attempt to charge all overdue invoices.

Paying through Invoice pdf

Apart from using the Storefront for making a payment, the customer can also use the link in invoice pdf file. If you send the invoice to the customer via email, the customer can open the invoice in question and click the Pay with Credit Card link.

Automatic Charges

How a Customer can Pay an Outstanding Invoice

How a Customer can Pay the Overdue Invoices

Paying through Invoice pdf

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