What are Adobe Linked Memberships

The Adobe Linked Memberships optional feature within the VIP MP program allows organizations to combine their Adobe software purchases across interconnected accounts, potentially qualifying them for higher volume discounts. This feature simplifies account management for resellers by designating a primary "Owner" organization and centralizing certain administrative functions, while still allowing individual ”Member” organizations to maintain independent license management. Essentially, it is a tool that helps resellers optimize their customer relationships, improve operational efficiency, and potentially unlock significant cost savings through increased purchasing power. Specifically, resellers via the Adobe Linked Memberships feature can:

• Establish Clear Ownership: Within a group of interconnected customer accounts, designate a primary "Owner" organization. This provides a clear point of responsibility and contact for the Linked Membership between the other “Member” organizations.

• Simplify Account Management: Streamline the administrative tasks associated with managing multiple linked accounts. This includes easier tracking, monitoring, and overall administration.

• Optimize Resource Allocation: Enhance operational efficiency by centralizing certain administrative functions for the linked group, potentially reducing administrative overhead.

• Improve Customer Experience: Foster better collaboration and communication among the linked organizations within the group.

Benefits:

• Volume Discounts: Linked Memberships can qualify for higher volume discounts based on the combined license purchases across all participating organizations.

• Independent Management: Individual organizations within the linked group retain their own license management and purchasing capabilities.

• Reseller-Centric: The feature is designed to empower Resellers via a user-friendly interface to better configure and manage Linked Membership Owners and thus improve their operational efficiency.

Adobe Linked Membership Roles

Adobe has introduced two main Linked Membership roles, namely, the Owner and the Member.

• Linked Membership Owner: The primary organization that initiates the Linked Membership.

• Linked Membership Member: Any affiliate organization joining the Linked Membership.

Through our platform's implementation of this feature, resellers can easily designate the Owner of a Linked Membership via their Storefront portal.

Locating & Managing Adobe Linked Memberships Within the Storefront

Adobe resellers can quickly access the "Manage Adobe Linked Memberships" feature in their Storefront portal to assign an end customer as the Owner of a Linked Membership by following these steps:

1. The reseller logs into the Storefront portal and locates the relevant end customer’s subscription, either by using the subscriptions list or by accessing the subscription view page. Next, the reseller clicks on the “I want to...” button and selects the Manage Adobe Linked Memberships option.

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2. Consequently, the Manage Adobe Linked Memberships pop-up window appears, and here is where the reseller can declare the Owner of a Linked Membership by providing the necessary information, such as the Linked Membership Organization Name and the Organization Type (Standard or Consortium), before submitting the declaration.

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   Inside the Manage Adobe Linked Membership pop-up window, the reseller has to provide the aforementioned two values that are analyzed below:

   1. Organization Name: This mandatory text field is where resellers can enter the name of the Owner defining the Linked Membership Group. The provided name will then appear in the following acceptance pop-up window called Linked Membership Details and will also be visible to both the Owner and the Members of the Linked Membership Group, once the submission is completed.

   2. Organization Type: There are two radio button options that resellers can choose from when defining the Owner of the Linked Membership Group, depending on the organization type that best describes the Owner organization.

      1. Standard: This option is suitable for departments or sub-organizations with separate budgets or administrative requirements.

      2. Consortium: This option is suitable for groups of organizations with shared interests and goals, and are managed by a central entity.
         
         

3. Once both values of the Manage Adobe Linked Membership pop-up window are provided by the reseller and validated by the system, the Submit button becomes enabled and can be clicked. Upon clicking the Submit button, a new confirmation pop-up window prompts the reseller to confirm their submission action.

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4. By clicking the Yes button, the reseller confirms the submission. Our system then closes the confirmation pop-up window and displays a success submission pop-up, while concurrently sending the information directly to Adobe.

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Viewing the Adobe “Linked Membership” Response

Adobe processes the request and returns a response for either a success or a failure. Specifically, the reseller can view the Adobe response by clicking once more on the I want to… button from the respective subscription.

• Successful Response: A confirmation message is displayed to the reseller, and the Linked Membership details are updated and displayed.

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• Failure Response: An error message is displayed to the reseller, indicating the specific reason for the failure (e.g., backend errors, invalid data).

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Error Handling Before & After the Submission

Certain errors may appear during or after the submission of the Owner of Linked Memberships. This section analyzes these errors and provides solutions.

• Validation Errors (Before Submission): Leaving the first field empty will be indicated with a red outline and an error message ("The field is required"). Resellers need to fill it in. Also, if no organization type is selected, the "Submit" button will be disabled.

• Backend Errors (After Submission):The following error message serves as a general indicator that the user needs to check the logs of the Adobe Service Manager for resolution.

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  However, in special cases, Adobe-related error messages will be displayed instead, with explanations on how to handle them:

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