Accessing the Tool

To access the Adobe Reseller Change Tool, the Adobe reseller has to Log In to the Storefront, and from the profile icon, they must select the My Account option.

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On the My Account page that opens up, they can locate the section Adobe Services at the end. Next to each Adobe instance, they have registered as Adobe resellers, they can witness the enabled Adobe Reseller Change button.

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Therefore, if more than one Adobe instances are available, they can choose from which instance they wish to begin the reseller change to the BSS platform.

By clicking on the “Adobe Reseller Change“ button, Adobe resellers are redirected to the tool's page from the instance they have chosen.

Checking Customer’s Eligibility Step 1

After opening the Adobe Reseller Change tool from the corresponding instance, Adobe resellers land on the first step of the reseller change process called “Authorization Code“. Here, they are presented with a text field that requests the end customer’s (Adobe) Authorization Code, which is necessary to check whether that Adobe end customer is eligible to be transferred from the source reseller to the destination reseller, and at the same time, it is required by our tool to begin the transfer of that end customer (along with their subscriptions) to the destination reseller, if everything checks-out.

Once Adobe resellers have provided the end customer’s Authorization Code in the text field mentioned above, they can click on the (enabled) Next button for the check to be initiated so that they can proceed to the second step of the transfer process.

However, several errors, returning mostly from Adobe and also from our platform, are displayed based on the tool’s step they are currently on. A complete list of errors along with their corrective actions is available at the end of this page.

Previewing the Customer’s Services for Transfer Step 2

Then, the Adobe resellers can proceed to the second step of the reseller change process only when:

1. The provided “Authorization Code“ is eligible.

2. And the services of the end customer can be sold from the reseller.

Once the provided end customer’s Authorization Code is checked, after the Next button is clicked, the Adobe reseller can proceed to the second step of the migration process called “Services Preview”. Here, resellers are presented with a preview list containing the end customer’s Adobe service(s) (add-ons) that will be transferred to our platform, under their organization.

The overview list is comprised of the following three columns:

• Name: In this column, the names of the end customer’s services(add-ons) of the Adobe reseller are presented.

• Code: In this column, the codes of each service(add-on) are presented. (The Code is shown with its first eight digits to represent the actual product matched and not its pricing level.)

• Quantity: In this column, the amount of licenses for each service(add-on) is presented.

By acknowledging the list of Adobe service(s) (add-ons) while clicking on the Next button, Adobe resellers proceed to the third step of the migration process.

Selecting a Customer Type STEP 3

The third step of the process requires Adobe resellers to select the Customer Type for the transfer. There are two options from which to choose. The first choice is the “Existing Customer” radio button which is pre-selected by default, and under the drop-down menu, Adobe resellers can find all their customers that are associated and billed from them. The second choice is the “New Customer” radio button for transferring a new customer to our platform as a new account that will be associated with the reseller’s account.

Initiating the Reseller Change Process STEP 4

After the Adobe reseller defines the above steps and clicks the Next button, the actual reseller change process begins its execution.

During the execution, the following flow occurs. The Adobe reseller’s end customer is transferred from the source reseller to the target reseller, and then the process either updates the existing end customer account or creates a new account along with a new contact in the BSS portal, depending on the choice in the previous step. Finally, the end customer’s Adobe subscription is added to the BSS portal, followed by the services (add-ons) contained within that subscription.

The flow of the transfer execution processes is the following (depending on the customer type choice from the previous 3rd step):

• Existing Customer:

  1. The Adobe reseller’s end customer and his subscription are transferred from the source (previous) reseller to the destination (new) reseller.

  2. The subscription and its service(add-on) are created under the existing end customer's account in the BSS portal and become visible in the Storefront.

• New Customer:

  1. The Adobe reseller’s end customer and his subscription are transferred from the source (previous) reseller to the destination (new) reseller.

  2. A new BSS account and contact are created automatically for the new end customer since he becomes registered to the BSS and Storefront portals.

  3. The subscription and its service(add-on) are created under the new customer's account in the BSS and become visible in the Storefront.
     
     

At the end of the final stage of the reseller change process, the system will notify the user when the transfer has been completed successfully or alert them in case of an error.

Error Messages & Corrective Actions

Occasionally, something may go wrong during the actual transfer or the creation of entities in our systems. In the following table, Adobe resellers can find specific explanations and corrective actions for each possible error that might be displayed during the steps of the reseller change process.

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