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Managing Renewals for NCE Subscriptions

Managing Renewals for NCE Subscriptions

Owned by Panagiotis Papanastasiou
Last updated: Jan 20, 2025
4 min read

This page contains the rules which have been put in place to ensure consistency between the interworks.cloud Platform and the Microsoft Partner Center (MPC), concerning the renewals of NCE Subscriptions. Renewals are available to NCE Subscriptions with both qualifications of products (Commercial & Public Sector).

 

For information regarding the scheduling of changes, please see the page Scheduling Subscription Changes with Future Requests.

Please note that only NCE Subscriptions with Commercial NCE products can utilize scheduled changes.

In the upcoming releases, the scheduled changes will also be available to NCE Subscriptions with Public Sector NCE products.

The following rules apply to all change requests for Microsoft New Commerce Experience (NCE) subscriptions:

  • If the subscription status is not Active, renewal requests cannot be managed.

  • If a request already exists in the Microsoft Partner Center, a new request cannot be submitted.

  • If the request is canceled in the Storefront, it will also be canceled in the Microsoft Partner Center (MPC). This applies regardless of whether any extra actions have been added to the MPC (e.g., to change the billing cycle).

Please note that there will be no request for confirmation when a request is canceled in the Storefront.

To use the Manage Renewals function, the CSP should have the following 2 GDAP roles assigned:

  • Directory Reader

  • Global Reader

 

Process Flow

This section demonstrates the flow of the Manage Renewal process when a quantity change request is submitted for an NCE subscription.

The storefront user clicks on the I want to… button and then clicks on the Manage Renewal option:

MRNUI0.2.png

 

The Renewal Options dialog box pops up, allowing you to specify your quantity changes. Click on Submit to save and submit the request:

MRNUI1.1.png

 

The request can then be verified in the Storefront in the Requests section in the subscription view:

 

Request Execution

Once the request has been created, it is sent to the Microsoft Partner Center (MPC) via an API call, so that when the renewal date is reached the MPC will make automatically the licenses' change. By logging into the Microsoft Partner Center at Build and sell your solutions— with the Microsoft AI Cloud Partner Program, you can locate and select the subscription, and then click on the Manage Renewal option to verify the request.

 

  • If the request has been successfully processed in our platform, during the renewal date, the license quantity change is reflected in both our platform and the MPC, while an invoice is also generated in our platform.

 

  • However, if, for any reason, the request has failed to be processed in our platform during the renewal date, an automatic retry mechanism handles the failed request, which retries for up to 4 attempts (1 renew + 3 retry attempts) until the future request for renewing the subscription is finally executed successfully. For this reason, the subscription enters a Pending state where the request cannot be revoked, and a message (ribbon) appears explaining the state of the subscription in both the Storefront and BSS portals as well as the state of the subscription in the Microsoft Partner Center (external system). During this Pending state, where the automatic retry mechanism processes the request, no changes to the license quantity are made in our platform, and no invoice is generated in our platform. Both of these actions occur once the request has been successfully completed.

    • Please review the following error message examples in both the Storefront and BSS portals for a better understanding.

      • Error Message of Future License Change Request During Renewal in Storefront:

         

      • Error Message of Future License Change Request During Renewal in BSS:

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