Email Notification Messages During an NCE Upgrade
- Panagiotis Papanastasiou
In this page, you can find the analysis of both email notification messages that relate to New Commerce Experience (NCE) upgrades.
Notifications
During an NCE upgrade, there are two types of notification messages, depending on whether an upgrade is initiated and whether a seat reassignment is required. Both messages are analyzed below.
NCE Upgrade Notification
A notification called NCE Subscription Upgrade is sent to the email of BSS user and their contact when an upgrade of an NCE subscription has started, with the following contents:
Subject:
Upgrade subscription {#Leases.Name#} with quantity {#Leases.Quantity#}
Body:
New Commerce Subscription {#Leases.Name#} upgrade has started. For more information, please contact your system administrator.“
It is a known issue that this notification is not dispatched when the subscription is upgraded via the Storefront.
Seat Reassignment Notification
A notification called NCE Subscription Upgrade Seat Reassignment Required is sent to the BSS account and their contact when manual seat reassignment is required, in the following 2 cases:
For a full upgrade, when automatic seat reassignment fails
For a partial upgrade
In the second case, the email is sent for both subscriptions, the original and the upgraded subscription.
The notification has the following contents:
Subject:
Upgrade subscription {#Leases.Name#} with quantity {#Leases.Quantity#}
Body:
Upgrade of subscription {#Leases.Name#} completed.
Manual seat reassignment is required!
For more information, please contact your system administrator.“