Error Scenarios During an NCE Upgrade

Owned by Panagiotis Papanastasiou
Last updated: Sept 05, 2024
3 min read

In this page, you can find every relating error message that might appear inside our platform during an New Commerce Experience (NCE) upgrade.

 

Possible Error Scenarios

During the upgrade process, it is possible to encounter one of the following messages:

  • When a subscription upgrade is in progress, no other subscription change is allowed. If during this time a change of the subscription licenses occurs, an error message will be displayed in the BSS and Storefront platforms respectively.

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  • This New Commerce Experience Subscription is not eligible for Upgrade. – Displayed when the subscription is not eligible for an upgrade. The subscription may fail an eligibility check run by Microsoft, even if the upgrade appears to be available on the side of the client.

  • Subscription quantity change is not available due to SKU mismatch between BSS and Microsoft Partner Center. – Displayed when an upgrade fails, and the BSS user attempts to change the quantity of the NCE subscription. This results in MS executing the latest available update action on the existing NCE subscription rather than the actual upgrade.

  • In case of a scheduled change/manage renewal on the Source subscription, the following error message appears: “The upgrade cannot be performed because a renewal change is scheduled for the Source subscription. Please cancel the scheduled renewal change request and then try again.”

  • In case of a scheduled change/manage renewal on the Destination subscription, the following error message appears: “The upgrade cannot be performed because a renewal change is scheduled for the Destination subscription. Please cancel the scheduled renewal change request and then try again.”

  • When the Source Subscription has a restriction on the minimum quantity and the upgrade it would result in a destination subscription with fewer licenses than the minimum allowed, the following error message appears: “Product <Product Name of Source Subscription> supports quantity range between <min quantity> and <max quantity>.”

  • When the Destination Subscription has a restriction on the maximum licenses' quantity and the upgrade is going to increase the licenses more than the maximum allowed, the following error message appears: “Product <Product Name of Destination Subscription> supports quantity range between <min quantity> and <max quantity>.”

  • When the source subscription is not active inside the Microsoft Partner Center, the following error message appears: “The upgrade cannot be performed because the source subscription is not active in MPC.”

  • When the destination subscription is not active inside the Microsoft Partner Center, the following error message appears: “The upgrade cannot be performed because the destination subscription is not active in MPC.”

  • When the SKU (product) of the source subscription has been changed inside the Microsoft Partner Center, the following error message appears: “The upgrade cannot be performed because the SKU of the source subscription in MPC has been changed.”

  • When the SKU (product) of the destination subscription has been changed inside the Microsoft Partner Center, the following error message appears: “The upgrade cannot be performed because the SKU of the destination subscription in MPC has been changed.”

  • When the MPNID of the source subscription has been changed inside the Microsoft Partner Center, the following error message appears: “The upgrade cannot be performed because the MPNID of the source subscription in MPC has been changed.”

  • When the MPNID of the destination subscription has been changed inside the Microsoft Partner Center, the following error message appears: “The upgrade cannot be performed because the MPNID of the destination subscription in MPC has been changed.”

Rare Cases of Error Messages Concerning the “Upgrade to an Existing Subscription“ feature:

  • The upgrade cannot be performed due to license discrepancies between the platform and MPC. Please contact your CSP.

  • The upgrade cannot be performed due to a technical error. Please contact your CSP.

  • The upgrade cannot be performed due to an invalid upgrade license quantity.

  • Upgrades from standard to specialized offers are not permitted.