On this page, you will find an overview of how orders for the ESET product placed by your resellers via the Marketplace are processed for their customers.

Preparation

The “ESET” consumption-based product represents the ESET service in your system. The initial setup of this product has been completed by your customer success manager, leaving you with the task of reviewing and localizing the proposed content.

Open

Discount and Markup via Pricelists

To extend the ESET service to your resellers, it is necessary to include the service in their respective pricelists. The pricelist mechanism allows you to set a discount or markup percentage that will be applied monthly to all consumed ESET services, as reflected in the end customer’s invoice. Below are the details:

Set Up Discount

To offer discounts to your resellers, our system will utilize the monthly consumption file you submit. This file contains two relevant columns:

1. #DAILYPRICE: The suggested retail price.

2. MSP Daily Price: The final selling price your resellers pay.

Discount Based on Suggested Retail Price (SRP)

Apply a discount to the SRP using a pricelist, based on the file, a discount of approximately 30% off the SRP is fixed. Create a pricelist that specifies the desired discount percentage for the SRP and our system will automatically calculate the discounted price for each unit based on the pricelist and the SRP from the consumption file.

Discount Based on Final Sell Price (MSP Daily Price)

Apply a discount to the MSP Daily Price using a pricelist. Since the MSP Daily Price is already the final price, you should apply a 0% discount in the pricelist and our system will recognize that the MSP Daily Price is the final price and will not apply any additional discounts.

Set Up Markup

To add a markup, our system will determine the cost price from the monthly consumption file you provide (in the file the cost price is then ew column you create “Distributor Unit Cost”). It will then apply the markup rate you’ve set to the ESET services on the invoices, as the pricelist dictates.

Ordering Process

To ensure seamless consumption-based billing, resellers must order the ESET product through your Storefront for each customer. As this is a consumption-based offering, resellers will not have visibility of the pricing.

Open

Upon Completion of the Order:

• Resellers will receive an order confirmation email that includes all essential details regarding their ESET product purchase.

• Your operations team will be notified separately with comprehensive details of the transaction, encompassing both reseller and customer data. This notification process is configured by your Customer Success Manager.