Managing Tenant Resellers

IT Distributors and Service Providers can expand their cloud business by offering to their resellers tools for automation and monitoring of cloud services, increasing revenues and reducing churn. The tenants resellers with their own dedicated tenant have a fully functional system for managing and billing their customers:

Understanding Tenant Resellers

IT Distributors and Service Providers can expand their cloud business by offering to their resellers tools for automation and monitoring of cloud services, increasing revenues and reducing churn. The tenant resellers with their own dedicated tenant have a fully functional system for managing and billing their customers:

Creating a Tenant Reseller

Upgrading a Lite Reseller to Tenant Reseller

For upgrading a lite reseller to a tenant reseller, you need to firstly create the tenant reseller and then copy in the tenant's BSS customers and their subscriptions. This guide explains the upgrade process from lite to tenant reseller in four easy steps. The major milestones for this transition are the following:

Updating Tenant Reseller Product Catalogue

  • Applying Distributor UpdatesThe products that a tenant reseller can resell are the products that are included in the price list his distributor has assigned to him. The changes that a distributor can make in the reseller’s pricelist (prices update, addition of new products etc.) are propagated to the reseller’s BSS with the following process. Updating a tenant in BSS, involves the transfer of only the changes that have taken place on the root’s BSS towards the tenant. The changes include: Additions of SKU's, changes in pri
  • Update Tenant Log
  • What Actions are Allowed to ResellerBelow is a list of what actions are allowed to a tenant reseller to do to the copied products

Back Ordering Mechanism

  • Understanding how a Tenant Reseller is BilledFor the distributor to know what to bill to his tenant reseller, we have implemented a "back ordering" mechanism where all orders and subscriptions updates are propagated from reseller's BSS back to Distributor BSS.
  • Activating the Back Ordering MechanismWhen a new tenant reseller is created, the back ordering mechanism is disabled by design. We have followed this approach for allowing the reseller to setup his BSS before going live. This mechanism can be activated when your reseller informs you that he is ready to go live.
  • Copying Reseller Customers in Distributor BSSA customer is copied from reseller's BSS to distributor BSS when the first paid subscription is created for this customer in reseller's BSS.
  • Creating Orders in Distributor BSSEvery time a new subscription is created or updated in reseller's BSS, an order will be created in distributor BSS for tracking the sales of the tenant reseller. These orders are not copies of the tenant resellers orders, they are created independently from the orders that are placed in reseller's BSS.
  • Copying Reseller Subscriptions in Distributor BSSWhen a paid subscription is created in reseller's BSS and it's for a service the is offered by the distributor, it is copied automatically to distributor BSS. if this is the first paid subscription for reseller's end customer, we first copy the customer in distributor BSS before proceeding with subscription creation.
  • Copying Reseller Assets in Distributor BSSWhen an asset (a Software Subscription or an Azure Reservation) is created in reseller's BSS , it is copied automatically to distributor BSS. if this is the first "paid" record for reseller's end customer, we first copy the customer in distributor BSS before proceeding with asset creation.

Training your Tenant Resellers

  • Basic PartnerPlaybookThe functionality that is available to Basic partners is offered through the BSS layer of interworks.cloud.  A Basic Partner can thus complete the following activities through interworks.cloud platform:
  • Premium Partner PlaybookThe functionality that is available to Premium Customers / Partners is offered across both the Storefront and BSS layers of interworks.cloud platform.