Training your Tenant Resellers

The following pages will provide instructions for handling partners that want to acquire Basic or Premium partner license. Although the creation process for the operating environment for each license level is the same for both cases, there are some differences to the feature list that each license level has. The guide begins with information on the creation process, and then provides two playbooks that describe the on-boarding process for each Partner level.

Basic Partner Playbook

The functionality that is available to Basic partners is offered through the BSS layer of interworks.cloud. A Basic Partner can thus complete the following activities through interworks.cloud platform:

- Monitor and manage all related business entities (Accounts, Contacts, Orders Subscriptions, Invoices, Payments etc.),
- Have access to advanced billing facilities
- 360˚ view of Accounts activities
- Powerful MIS reporting engine that allows for extensive report customization.

Premium Partner Playbook

The functionality that is available to Premium Customers / Partners is offered across both the Storefront and BSS layers of interworks.cloud platform.

Storefront Layer: Portal where the end-customer uses to place orders, execute them to create subscriptions, setup and assign services, monitor financial information, manage subscription life-cycle (upgrade/downgrade/cancellation), submit and manage incidents. The partner can re-brand the Storefront making it a unique experience for end-customers, enrich the marketing content of interworks.cloud catalog items.

BSS (Business Support System): Monitor and manage all related business entities (Accounts, Contacts, Orders Subscriptions, Invoices, Payments, etc.), ability to create new products, incident tracking, advanced billing facilities, 360˚ view of Accounts activities, powerful MIS reporting engine that allows for extensive report customization, internal support workflow