Some Dropbox products offer trial subscriptions. When a reseller orders a trial subscription, it is created by default with the minimum available quantity. To upgrade the Dropbox trial to a paid subscription, the trial subscription should be either expired or inactive and inside the first seven (7) days of the suspension window in order to be upgraded to a paid plan. If the trial subscription has passed this period or it is “Canceled“, the system cannot proceed with the upgrade action.

When a BSS user clicks on the Upgrade Trial to Paid button from the Shortcuts menu, for an expired Dropbox subscription, the action is initiated, and the trial subscription will be converted to a paid active subscription with a new billing cycle, where the Start Date will be the date of the upgrade.

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Trial to Paid - Allowed Quantity

A Dropbox trial subscription can only be created with quantity=1. Due to synchronization limitations with Dropbox, during the Upgrade Trial to Paid action, the BSS user should always choose a quantity ≥ 3 (for Non-EDU products) or quantity ≥ 300 (for EDU products) because the quantity of the paid subscription can not be less than 3 or 300, respectively, depending on the SKU nature (Non-EDU or EDU).

Trial subscriptions which can be upgraded to paid are only supported for the following advanced edition products:

• Dropbox Advanced Edition 5TB/license, Monthly Commitment - Monthly Billed

• Dropbox Advanced Edition 5TB/license, Annual Commitment - Annually Billed

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DropBox Sign Trials

Trial subscriptions are only supported for the following Dropbox Sign products:

• Dropbox Sign Standard, Monthly Commitment - Monthly billed

• Dropbox Sign Standard, Annual Commitment - Annually billed

• Dropbox Sign Premium, Monthly Commitment - Monthly billed

• Dropbox Sign Premium, Annual Commitment - Annually billed

For trials, the same minimum quantities apply as for the paid plans; 2 for Standard plans and 5 for Premium.

Additional Trial-Upgrade Methods (workaround)

There are two more upgrade methods that you might wish to utilize for users with a trial Dropbox subscription. The first one is to create a new Dropbox subscription after the trial expiration, and the second is to convert a trial to a paid plan with a different Dropbox product than that of the trial plan. However, since the following two upgrade methods are not currently possible, you can follow the workaround analyzed below to achieve similar results.

Instead of creating a new Dropbox subscription after the expiration of a trial one, a BSS user can “Upgrade Trial to Paid” the existing/expired trial subscription by selecting other available upgrade paths. Similarly, a BSS user can also upgrade to a different Dropbox product.

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