Ordering Rules

Below is a list of rules that our platform applies for Dropbox orders:

1. For each order of a Dropbox plan, you receive three (3) licensed users, per plan, for all the plan editions except "Education". The "Education" edition offers three hundred (300) licensed users.

2. During a Dropbox Plan order, if you require more licenses than the default number (3 or 300 depending on the plan's edition), you can choose to increase the number of licenses from the actual active subscription.

3. Dropbox plans allow a single subscription per one unique email associated to a team, as a team administrator. If the user tries to order another Dropbox plan, an error message will appear informing the user that the extra plan cannot be ordered.

4. Upgrading a Dropbox plan is possible, whereas downgrading is not possible.

5. Dropbox add-on changes are not possible.

6. Only one active Dropbox add-on for additional storage is allowed for the "Advanced Server" edition.    

7. Cancellation or suspension of Dropbox plans and add-on(s) is only available during the first fourteen days (14) of an executed order or a subscription renewal.

8. Trials are available but not for all products. Products with an annual commitment and monthly billing are not offered for trying. Also, trial subscriptions are limited to thirty (30) days, and only a base subscription is included containing the minimum amount of licenses. The user cannot add additional licenses nor storage add-ons. After the thirty (30) days period, the trial subscriptions are not upgraded automatically. If the user wants to use the paid subscription, the existing trial subscription can be either upgraded to paid, or it must be canceled.

9. Since Dropbox allows users to handle their subscriptions, the automatic execution of add-on and subscription cancellations are all available through our platform.

10. The “Restoration” feature of the “Dropbox external ID” (found on this documentation page), is available from the BSS and the Storefront portals, only to existing active Dropbox Base subscriptions (and trial Base subscriptions) after the release 3.28.148.

For Dropbox Sign orders, please refer to the following page which contains the list of products, as well as the business rules:

Understanding the Available Dropbox & Dropbox Sign Products | Dropbox Sign

Ordering from Storefront

Ordering Annual Commitment Monthly Billed Products

Annual Commitment - Monthly Billed products can be paid in installments. After adding the product to your basket, under Billing Plan select Monthly.

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Then select Proceed to Checkout.

The installments, as well as the installment amount, will be displayed in the first part of the checkout process.

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Ordering Annual Commitment, Billed Annually Plans

Annual Commitment, Billed Annually products are shown in more detail on this page: Ordering & Managing Dropbox & Dropbox Sign Services from the Storefront | Ordering from Storefront

Purchase any of the available Annual Commitment, Billed Anually Dropbox products by adding one to the basket. By selecting Add to Basket, resellers will be directed to the following page, where they can order the Dropbox product as well as add licenses, by increasing the quantity, as shown in the following figure:

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Restoring “Dropbox External ID” From a Canceled Subscription to a New Base Product Order During Checkout

After the release of version 3.28.148, a new feature is available to our customers who have previously canceled a Dropbox Base subscription (non-Sign) and are placing a new order for a Dropbox Base product, via both the BSS and Storefront portals. This feature ensures that users can re-utilize the “Dropbox external ID” (also known as “teamID”) of the channel and Dropbox account that was previously associated with the canceled subscription, to a newly created and executed Base product order, usually within 7 days of the cancelation. This also means that from the release 3.28.148 and onwards, for every change that an active Dropbox Base subscription experiences, the Dropbox external ID (teamID) will be stored in our platform for the aforementioned (restoration) feature to be functional.

How the Restoration of the “Dropbox external ID” Functions

• When a user fully cancels a Dropbox Base subscription immediately or at the end of the billing cycle, and it is usually within 7 days of the cancellation, the Dropbox external ID associated with the canceled subscription will be temporarily suspended and not deleted. It will also be stored on our platform. During this window, our system will attempt to reuse the stored Dropbox external ID of the canceled Dropbox Base subscription for a new Dropbox Base subscription that is created for the existing Dropbox account. If a team ID is found, the service manager will reuse that stored Dropbox external ID for the new Dropbox Base subscription. Otherwise, it will create a new one.

• However, if the 7-day window elapses (depending on the Dropbox and not our system), the temporary suspension expires and the stored Dropbox external ID of the specific channel is lost from the account. Therefore, in any new Dropbox Base subscription, created either inside the 7-day window (of a canceled Base subscription) or not, three main outcomes occur during the execution of the order and the synchronization of the Dropbox base service:

  • A “Dropbox external ID” for that account is found and is utilized, within the usual 7-day window. Then the synchronization succeeds and the service is provisioned.

  • A “Dropbox external ID” is not found but a new one is created automatically since the customer might be a new customer placing an order for the first time.

  • If the synchronization fails with Dropbox, the following two error messages (from Dropbox) can appear:

    • “Reseller Cannot Access This Team” → This error occurs due to team deletion or migration outside the BSS environment. It indicates that the team ID has expired or been deleted in Dropbox.

    • “User is Already on Another Team” → The provided email address is associated with a user that is already a member or invited to another team.

In such cases of synchronization errors, due to the Dropbox external ID (teamID), the users can only retrieve it and reuse it by contacting Dropbox Operations. This is performed outside of our platform.

Checkout

After this step, by selecting Proceed to checkout, the reseller can choose if the order is created for one of their end customers (and even create a new end customer) or for personal usage. 

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You can still remove the product from your basket, or edit the quantity in the Actions section.

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Also, at the Basket Items step of the checkout process, before proceeding to the second step, please remember that you have to increase the number of licenses to 3 or more for non-education Dropbox products and to 300 or more for education Dropbox products. Otherwise, the following message will be displayed, informing you that the specific Dropbox product requires a quantity change that you have to do to proceed:

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You can also increase the number of licenses, by clicking on the edit button, located under the "Actions" column.

Proceed by clicking on the Checkout button. 

For the new accounts, when for example the order is for a reseller's new end-customer, there is an extra step where the fields "Reseller ID" and "Email" are visible during the first checkout, under the Service Details tab. Therefore, during the ordering process, a reseller must add their "Reseller ID" and the end-customer's "Email" to proceed.

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The order will be completed after all the Ordering steps are passed. 

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Upon the final Checkout, the following process will be executed:

1. A new subscription will be created in our BSS as well as in the Dropbox Business Account of the end customer.

2. The Dropbox plan will be provisioned.

3. Also, the licenses purchased will be assigned to the respective Dropbox Partner Portal account.
   If this is the first order your reseller placed of a Dropbox product, the end customer will receive a welcome email from Dropbox containing their email as username, and a link, along with the corresponding instructions, which directs the end customer to the Dropbox Business Account "Password Creation" page to set up a password and then sign in to the Account with their credentials. 

Managing Dropbox Subscriptions

Your resellers and manage their Dropbox subscriptions from the options available on the subscription details page. 

Ordering Extra Licenses for Dropbox Plans 

Your reseller can order extra licenses over a plan, by increasing the Dropbox subscription's licenses in Storefront, either from the Billing section or from the subscription details page. Essentially, the reseller can edit the quantity value of the subscription according to the required number of licenses.

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Adding licenses is effective immediately.

Upgrading a Dropbox Plan

The Upgrade action is available from the list of the subscriptions in the Billing section or from the subscription details page. Dropbox products have specific upgrade paths and can be upgraded only to relative products with the same recurring charge. For upgrading a Dropbox plan (when applicable), you must do the following:

1. Select the "Upgrade the subscription" action from the actions menu. A pop-up with the upgrade options will be displayed. Before selecting the preferred plan, you can check which are the available upgrades.
   
   

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2. Click checkout for completing your upgrade.

Downgrading a Dropbox Plan

Although Dropbox supports the downgrading of subscriptions, unfortunately, both our platforms do not support subscription downgrades and as a result, it is advisable to first cancel the Dropbox subscription and then order another Dropbox plan.

Canceling a Dropbox Plan or Reducing its Licenses

The Cancel action is available from the list of the subscriptions in the Billing section or from the subscription details page.

• For canceling a Dropbox subscription, you must do the following:

1. Select the "Cancel the subscription" action from the actions menu. A pop-up with the cancellation options will be displayed. Select the "All" button and the method for the cancellation, either "Immediate" or at the "End of Billing Period", depending on the case.
   
   

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2. Click checkout for completing your cancellation.
   
   
   

• For reducing the licenses of a Dropbox subscription you must do the following:

1. Select the "Cancel the subscription" action from the actions menu. A pop-up with the cancellation options will be displayed. Select the number of licenses you wish to decrease, as well as the method for the reduction of the license, either "Immediate" or at the "End of Billing Period". In any case, the decrease in the licenses takes effect on the renewal date.
   
   

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2. Click checkout for completing your license reduction.
   
   

Suspending a Dropbox Subscription

The suspension of a subscription is allowed either at the start of the billing period or during the first 14 days.
Although suspended subscriptions can be manually edited, we strongly advise against it.

Accessing the Dropbox Partner Portal from the Storefront

When a reseller purchases a Dropbox license, the administration of the license takes place through the Dropbox Partner Portal. The reseller can reach the Dropbox Partner Portal through this link "https://portal.dropboxpartners.com/" or through the Workspace tab of Storefront. Under the "My WorkSpace" tab of the Storefront, the link of the "setup" button will redirect the reseller to the Dropbox Partner Portal, where they can log in using the credentials they received via email from Dropbox and manage everything related to his account. 

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