Dropbox Reseller Support

This page contains information on how to support resellers by providing them with administrator permissions.

The end user may provide the reseller with administrator permissions, to allow them to perform certain actions such as to:

  • Add and remove members from your team

  • Sign in as users

  • Change admin permissions

  • Use the insights dashboard

  • Create team folders

  • Change sharing permissions and controls

  • Change authentication and security settings

  • Monitor sharing activity on your team

  • Contact Dropbox support

To grant the reseller administrator rights for these actions, the end customer should enable reseller support from their admin console.

Please note that if your team signed a Business Associate Agreement (BAA), you cannot enable reseller support.

More details on the BAA: Sign a Business Associate Agreement for your Dropbox team account

To do this, sign in to http://dropbox.com and go to Admin console Settings Additional Settings Reseller Support and enable Reseller Support as shown below:

If an end customer has manually added a reseller as an admin on their account, unchecking the reseller support box will not revoke their access. They will need to remove their admin access manually. Please see this page for more information: How to change admin rights for your Dropbox team

After enabling the Reseller support option, the Reseller can access the end customer’s Business account via Admin Console.

In the Storefront the I want to… menu will contain the Redirect & Manage Subscription option which will establish this connection and redirect the reseller immediately to the Admin Console.

Error(s) with the codes 403 or 404 may occur if a user closes the redirection window and attempts to reopen it after a short period. These errors are related to the Dropbox token, and can be resolved within 2-3 minutes.

The generic error message Oops, we found an error. appears if there is an unexpected problem with the Storefront.