Dropbox Reseller Support
- Oleg Melnykov (Deactivated)
This page contains information on how to support resellers by providing them with administrator permissions.
The end user may provide the reseller with administrator permissions, to allow them to perform certain actions such as to:
Add and remove members from your team
Sign in as users
Change admin permissions
Use the insights dashboard
Create team folders
Change sharing permissions and controls
Change authentication and security settings
Monitor sharing activity on your team
Contact Dropbox support
To grant the reseller administrator rights for these actions, the end customer should enable reseller support from their admin console.
Please note that if your team signed a Business Associate Agreement (BAA), you cannot enable reseller support.
More details on the BAA: https://help.dropbox.com/account-settings/business-associate-agreement?fallback=true
To do this, sign in to http://dropbox.com and go to Admin console → Settings → Additional Settings → Reseller Support and enable Reseller Support as shown below:
If an end customer has manually added a reseller as an admin on their account, unchecking the reseller support box will not revoke their access. They will need to remove their admin access manually. Please see this page for more information: https://help.dropbox.com/security/change-admin-rights
After enabling the Reseller support option, the Reseller can access the end customer’s Business account via Admin Console.
In the Storefront the I want to… menu will contain the Redirect & Manage Subscription option which will establish this connection and redirect the reseller immediately to the Admin Console.
Error(s) with the codes 403 or 404 may occur if a user closes the redirection window and attempts to reopen it after a short period. These errors are related to the Dropbox token, and can be resolved within 2-3 minutes.
The generic error message Oops, we found an error. appears if there is an unexpected problem with the Storefront.