Ordering a Google Workspace Product

Owned by Apostolos Karakaxas
Last updated: Feb 24, 2022 by Oleg Melnykov (Deactivated)
5 min read



The ordering process for a Google Workspace product is similar to the process of any other cloud application. The customer must select one of the Google Workspace plans you have published in your Storefront, to add extra licenses if he wishes and to complete his order by checking out his basket.

Ordering from Storefront

 We suggest creating a product group for each Google Workspace product type for gathering in one page all your plans.

  1. When a customer or reseller logs in your Storefront, he can purchase a Google Workspace product by adding it to his basket. The Storefront user will be redirected to the following page for selecting the desired quantity of the users and proceed to checkout.

  2. On the next step, they should select if the services are reselling or personal usage.

  3. At the next step, they can choose if the order is for an existing customer or a new one:

    1. Existing customers are showcased in a drop-down list for easy selection. Existing customers are also searchable.

    2. In case of a new customer, a new section is displayed where they can fill in the customer's details.

  4. The "Service Details" tab will be visible only if you order for the first-time Google Workspace Services for the specific customer, even if is an existing or a new one. You will need to enter the below customer's Google Workspace details:

    1. Customer's Domain: Fill in this field with the customer's domain.

    2. Admin UPN: Is the name of a system user in an email address format for example it is the john.doe of the john.doe@domain.com.

    3. Admin Password: Is the password that the end-customer will use at the first login to the Admin console. During first log in, Admin console will ask the customer to change his password.

    4. Contact Name: Is the name of the first user that will be created.

    5. Alternate E-mail: The email Google will use for sending the activation details of the admin user.






The order will be completed by pressing NEXT. Upon basket check out, the following process will be executed:

  1. A new subscription will be created in Cloud BSS.

  2. The logged-in customer will be created as a new customer in the Google admin console.

  3. The total licenses purchased by the customer will be provisioned to his customer in the Google admin console.

  4. The customer will receive from Google an email for activating his account.


By following the instructions included in the email, the customer will be able to login to the Admin console.

Ordering from Cloud BSS

An account manager can purchase a Google Workspace product on behalf of his customers by following the below process:

  1. If the customer is not an existing Google Workspace customer:

    1. Locate the customer's BSS account

    2. Click on Provisioning Sync Status>Google Workspace Sandbox> Sync Options and fill in the fields.

  2. Place an order directly Cloud BSS. The ordering process is exactly the same as for the rest cloud applications.

Upon creation of the order, the account manager must execute the order for the system to:

  • Create the subscription in Cloud BSS.

  • Provision the Google Workspace product to the customer by increasing the purchased licenses in his Admin console.

  • If the customer is not an existing Google Workspace customer, the customer will receive from Google an email for activating his account.



Ordering Google Workspace Flexible Basic Add-ons

During an order of a Google Workspace Flexible Basic Plan from Storefront, the related add-ons will be visible and ready to be ordered once the creation of those add-ons is finished. During the checkout process, we provision the corresponding add-on to the depending subscription.


If you have already a Google Workspace Flexible Basic subscription you can choose to add any of the add-ons via the "Buy add-ons" option found within the subscription's page in Storefront.



During an order of a Google Workspace Flexible Basic Plan from BSS, the related add-ons can be searched from within the "Product/Service" field in order to be ordered. During the checkout process, we provision the corresponding add-on to the depending subscription.

Upon the completion of the order either via Storefront or via BSS, the exact same actions will be initiated as explained in the previous sections of this page, concerning the subscription creation and the provisioning of the services.