With this release, we would like to inform you about certain Adobe enterprise products that Adobe has discontinued after August 2024. This means that these products will no longer be available for ordering, and their licenses will not be renewed nor experience any changes. The following products are affected:

Adobe Audition for Enterprise
Adobe Dimension for Enterprise
Adobe Premiere Pro for Enterprise
Adobe XD for Enterprise
After Effects for Enterprise
Animate / Flash Professional for Enterprise
Creative Cloud for Enterprise All Apps
Dreamweaver for Enterprise
Illustrator for Enterprise
InCopy for Enterprise
InDesign for Enterprise
Lightroom with Classic for Enterprise
Photoshop for Enterprise

In this phase, we will provide script support for all production environments so that you won't need to take any further action regarding discontinued products. Essentially, we will deactivate the "external pricing" option for these products. However, if Adobe defines other products as discontinued in the future, BSS users will need to deactivate the external pricing option for those products to avoid experiencing any related error messages.

These discontinued products are associated with all three pricing files, meaning the related products can be found for COM, EDU, and GOV market segments.
Partners are advised to refer to the monthly pricing file of Adobe for extra information that will prove beneficial in the long term, especially for discontinued products.
Partners are also strongly advised to cancel every discontinued add-on(s) that may have been at the end of the subscription billing cycle.

Please be aware that by running a new Get Services Definition process, the deactivated external pricing option will automatically reactivate itself, so if this error (“offerID has expired“) reoccurs, partners are advised to forward the request to the interworks support team.
3YC subscriptions that involve a discontinued product, require additional actions from the platform users until we fully support such cases.
- The external pricing option for a discontinued product needs to be reactivated until the renewal process is finalized. Afterwards, the external pricing option for the relevant product can be deactivated. Please note that if this action has not been taken proactively, the subscription renewal process will fail. In such scenarios, users have the option to perform the same action, retry the pricing process, and then deactivate the external pricing once more.

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3.28.158 Release

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