Entity | Notification | Description |
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Contacts | Storefront account activation | It is sent when an account registers from Storefront
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Contacts | Activation was successful | It is sent when an account activation is successful
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Contacts | Storefront user password reset | It is sent when the user presses the 'forgot password?' from Cloud Platform login page. |
Contacts | Reset password was successful | It is sent when a reset password is successful |
Subscriptions | Downgrade Request | This notification is sent to customer's account manager when a downgrade request is submitted by the customer |
Subscriptions | Addon Cancellation Request | This notification is sent to customer's account manager when the customer submits a request for add-ons cancellation |
Subscriptions | Subcription Cancellation Request | This notification is sent to customer's account manager when the customer submits a request for subscription cancellation |
Subscriptions | Downgrade Request Completed | This notification is sent to the customer when the downgrade request he submitted has been completed |
Subscriptions | Addon Cancellation Request Completed | This notification is sent to customer when the cancellation request he submitted has been completed |
Subscriptions | Subcription Cancellation Request Completed | It is sent to customer when the cancellation request he submitted has been completed |
Subscriptions | Downgrade Request Cancelled | It is sent internally when the customer cancels his downgrade request |
Subscriptions | Addon Cancellation Request Cancelled | It is sent internally when the customer cancels the request for add-ons cancellation he had submitted |
Subscriptions | Subcription Cancellation Request Cancelled | It sent internally when the customer cancels the request he had submitted |
Subscriptions | Subscription Upgrade | It is sent when a subscription is upgraded. |
Subscriptions | Alert for Subscription Provisioning failure | It will be sent when the provisioning of a Subscription or an addon fails. |
Subscriptions | Reseller has an invalid MPNID | It will be sent when the subscription cannot be executed because the MPN ID of the partner is invalid |
Orders | Storefront Order Confirmation | It is sent when a Storefront user check out his basket. |
Orders | Storefront Order Submission with No Available Credit | This notification is sent to a BSS user when a a customer that has exceeded its credit limit places a new order |
Cases | Ticket - Public Reply | This notification is used for sending to the customer the public reply one of your support engineers added in customer ticket |
Cases | Ticket Submission via Email - Automatic Reply | This notification is sent to the customer when he submits a ticket by sending an email to your support department |
Cases | Ticket Submission via Storefront - Automatic Reply | This notification is sent when a customer submits a ticket via Storefront |
Events | Attendee Invitation | It is sent when you invite someone to an event |
Accounts | Welcome Office 365 customer | It is sent when a Office365 customer is created. |
Accounts | Storefront User Pending Request | It is sent when Approval Step for registered users is activated and a Storefront user submits a registration request via Storefront. It can be configured to go either to the internal team or also to the customer |
Offers | Tell Me More – Customer Notification | It is sent when a customer selects to be informed for a product through the Tell Me More facility |