Cloud Telephony for Microsoft Teams Support
Introduction
This article is about to provide all the knowledge needed, in order to familiarize the reader with interworks.cloud support portal during Cloud Telephony for MS Teams service request.
Account Creation
Account creation is mandatory in order to proceed using interworks.cloud support portal taking advantages all of its features.
Step 1 - Portal Web Site
In order to reach interworks.cloud support portal just open any browser and hit support.interworks.cloud
Step 2 - Sign Up
Create a personal account by clicking on Sign up for an account, hyperlink.
Apply your email address and hit the Send link button and an activation link will be sent to your email.
Proceed providing a Full Name and a Password to your account
Logging in Support Portal
From any browser, navigate to support.interworks.cloud and place proper username and password.
In case there is a missing password, simply hit the Forgot password link and provide the email used for the registration.
Service Request for Cloud Telephony for Microsoft Teams
In order to raise a ticket about Acronis Cyber Protect Cloud (MSP), select Cloud Services and then Cloud Telephony for Microsoft Teams
Ticket Submission
Summary*: Please provide a short summary (title) of your support request
Description*: Please provide more details concerning your request
Customer ID*: Please provide your unique ID, provided by Microbase
Affected Phone Line: Thus, 231 068 8186
Case Severity:
Critical: Customer’s business has significant loss or degradation of services and requires immediate attention
Major: Customer’s business has moderate loss or degradation of services, but work can reasonably continue in an impaired manner
Minor: Customer’s business is functioning with minor impediments of services. Also, any questions, how to, requests with no business impact
should be marked as “Minor”
Mobile Phone: Please add your mobile phone (including the country code without "+" symbol, e.g 3069xxxxxx) when requesting Critical Phone Callback or to receive SMS updates about status change of your requests
Attachment: Attach: system logs, screenshots, error messages or any information that could accelerate the issue resolution
Escalation Process
In the rare scenario of no response from interworks.cloud technical support department, you may proceed in escalating the request by hitting the Escalate button.
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