Cloud Telephony for Microsoft Teams Support

Introduction

This article is about to provide all the knowledge needed, in order to familiarize the reader with interworks.cloud support portal during Cloud Telephony for MS Teams service request.

 



Account Creation

Account creation is mandatory in order to proceed using interworks.cloud support portal taking advantages all of its features. 

Step 1 - Portal Web Site

In order to reach interworks.cloud support portal just open any browser and hit support.interworks.cloud 

Step 2 - Sign Up

Create a personal account by clicking on Sign up for an account, hyperlink. 

Apply your email address and hit the Send link button and an activation link will be sent to your email.
Proceed providing a Full Name and a Password to your account

Logging in Support Portal

From any browser, navigate to support.interworks.cloud  and place proper username and password.

In case there is a missing password, simply hit the Forgot password link and provide the email used for the registration.

Service Request for Cloud Telephony for Microsoft Teams

In order to raise a ticket about Acronis Cyber Protect Cloud (MSP), select Cloud Services and then Cloud Telephony for Microsoft Teams

Ticket Submission

Summary*: Please provide a short summary (title) of your support request

Description*: Please provide more details concerning your request

Customer ID*: Please provide your unique ID, provided by Microbase

Affected Phone Line: Thus, 231 068 8186

Case Severity:

  • Critical: Customer’s business has significant loss or degradation of services and requires immediate attention

  • Major: Customer’s business has moderate loss or degradation of services, but work can reasonably continue in an impaired manner

  • Minor: Customer’s business is functioning with minor impediments of services. Also, any questions, how to, requests with no business impact
    should be marked as “Minor”

Mobile Phone: Please add your mobile phone (including the country code without "+" symbol, e.g 3069xxxxxx) when requesting Critical Phone Callback or to receive SMS updates about status change of your requests

Attachment: Attach: system logs, screenshots, error messages or any information that could accelerate the issue resolution


Escalation Process

In the rare scenario of no response from interworks.cloud technical support department, you may proceed in escalating the request by hitting the Escalate button.



 


For further support,

contact us at

Looking for help?