Bluebook

Pre-Paid Packages, are accompanied by a "Bluebook"-type list of indicative tasks and their respective time for solution so customers are aware BEFOREHAND of some standard charges-per-hour that he/she might be charged for. This is compiled from the experience of our engineers and it is a transparent list (for all the issues that could have a legitimate estimate). The list items and/or their respected times may change at any time.

A/A		Flat (h)	Comments
1	Domain Name Setup	2h	Includes DNS purchase and setup. Price is per domain.
2	SSL Setup	1h	Web certificate setup per pfx.
3	SSL Purchase	1h	Purchase of SSL per certificate.
4	Exchange Forwarding	1h	Forwarding rules per mailbox
5	Transport Rules	30m	Per transport rule
6	DC Visit (off work days and hours)	-	As required, 1 hour minimun charge
7	Add resources to a VM (non working hours)	30m	Example: Addition of extra Storage to a VM / Addition of extra Ram to a VM / Addition of extra CPU CORES to a VM
8	Create Antispam Rules (Spamexperts)	15m	Creation of a specific antispam rule. Example: Block all emails with Chinese language content
9	Search Email Logs via Antispam Service (Spamexperts)	15m	Per query of search. Example: Does this inbound email reach its destination?
10	White/Black list rule creation/deletion	15m	Create or Delete a specific white/black list rule.
11	Restore VM from DPM	1h	1h per 100GB. Example: 3h for a VM of 230GB
12	VM Snapshot	15m	Take of a VM Snapshot. Restoration of the Snapshot (if needed)
13	Clean VM from any affection	2h	Regardless if attempt is successful
14	Restore Email from Exchange	30m	Depends on number of Emails/Domains, price per Mailbox
15	Domain Setup Office 365	1h	For this service, access to domain's DNS servers is required. Price is per domain.
16	Create Distribution Lists (up to 10) (Hosted Exchange or 365)	1h	Distribution Group mailbox creation. Per up to 10 distribution lists
17	Create Forwarding rules (up to 10) (Hosted Exchange or 365)	1h	Forwarding rules creation. Per up to 10 forwarding rules
18	Installation of RDS Cals	1h	Installation of Remote Desktop Licence Role
19	Assist on VPN Connection setup	1h	pfSence Configuration
20	Office 365 Admin Portal Basic Administration Training	1h	Training on basics of Office 365 admin portal.
21	VHD Export	1h	Customer should provide a (new) external hdd, per VHD
22	SQL Data export	1h	Customer should provide a (new) external hdd, per database
23	Export .pst(s) from a Domain	1h	1h per 100GB. Example: 3hours for pst(s) of a size 230GB
25	Deploy Domain controller	2h	Deploy 1 Domain controller with basic configuration (DNS and group policy)
26	Install cpanel	4h	Install Cpanel (Basic configuration with apache,mysql etc) on Centos O/S and provide admin credentials to customers
27	Install Sql Server	3h	Deploy MS SQL Server on customer's server and setup service for network access.
28	Install Custom Operating System	1h	Deploy a custom operating system (not provided by interworks.cloud templates) on a customer's server.
29	Install Acronis client and create scheduled backups	2h	After a customer provides access to a server, we install acronis agent and setup any custom schedules and backup sources as per customer demand.
30	Upload data from external clients HDD	2h	Data to be uploaded either on a specific server of customers, or in Acronis accounts, up to 100 GB