Bluebook
Pre-Paid Packages, are accompanied by a "Bluebook"-type list of indicative tasks and their respective time for solution so customers are aware BEFOREHAND of some standard charges-per-hour that he/she might be charged for. This is compiled from the experience of our engineers and it is a transparent list (for all the issues that could have a legitimate estimate). The list items and/or their respected times may change at any time.
| A/A | Flat (h) | Comments | |
|---|---|---|---|
| 1 | Domain Name Setup | 2h | Includes DNS purchase and setup. Price is per domain. |
| 2 | SSL Setup | 1h | Web certificate setup per pfx. |
| 3 | SSL Purchase | 1h | Purchase of SSL per certificate. |
| 4 | Exchange Forwarding | 1h | Forwarding rules per mailbox |
| 5 | Transport Rules | 30m | Per transport rule |
| 6 | DC Visit (off work days and hours) | - | As required, 1 hour minimun charge |
| 7 | Add resources to a VM (non working hours) | 30m | Example: Addition of extra Storage to a VM / Addition of extra Ram to a VM / Addition of extra CPU CORES to a VM |
| 8 | Create Antispam Rules (Spamexperts) | 15m | Creation of a specific antispam rule. Example: Block all emails with Chinese language content |
| 9 | Search Email Logs via Antispam Service (Spamexperts) | 15m | Per query of search. Example: Does this inbound email reach its destination? |
| 10 | White/Black list rule creation/deletion | 15m | Create or Delete a specific white/black list rule. |
| 11 | Restore VM from DPM | 1h | 1h per 100GB. Example: 3h for a VM of 230GB |
| 12 | VM Snapshot | 15m | Take of a VM Snapshot. Restoration of the Snapshot (if needed) |
| 13 | Clean VM from any affection | 2h | Regardless if attempt is successful |
| 14 | Restore Email from Exchange | 30m | Depends on number of Emails/Domains, price per Mailbox |
| 15 | Domain Setup Office 365 | 1h | For this service, access to domain's DNS servers is required. Price is per domain. |
| 16 | Create Distribution Lists (up to 10) (Hosted Exchange or 365) | 1h | Distribution Group mailbox creation. Per up to 10 distribution lists |
| 17 | Create Forwarding rules (up to 10) (Hosted Exchange or 365) | 1h | Forwarding rules creation. Per up to 10 forwarding rules |
| 18 | Installation of RDS Cals | 1h | Installation of Remote Desktop Licence Role |
| 19 | Assist on VPN Connection setup | 1h | pfSence Configuration |
| 20 | Office 365 Admin Portal Basic Administration Training | 1h | Training on basics of Office 365 admin portal. |
| 21 | VHD Export | 1h | Customer should provide a (new) external hdd, per VHD |
| 22 | SQL Data export | 1h | Customer should provide a (new) external hdd, per database |
| 23 | Export .pst(s) from a Domain | 1h | 1h per 100GB. Example: 3hours for pst(s) of a size 230GB |
| 25 | Deploy Domain controller | 2h | Deploy 1 Domain controller with basic configuration (DNS and group policy) |
| 26 | Install cpanel | 4h | Install Cpanel (Basic configuration with apache,mysql etc) on Centos O/S and provide admin credentials to customers |
| 27 | Install Sql Server | 3h | Deploy MS SQL Server on customer's server and setup service for network access. |
| 28 | Install Custom Operating System | 1h | Deploy a custom operating system (not provided by interworks.cloud templates) on a customer's server. |
| 29 | Install Acronis client and create scheduled backups | 2h | After a customer provides access to a server, we install acronis agent and setup any custom schedules and backup sources as per customer demand. |
| 30 | Upload data from external clients HDD | 2h | Data to be uploaded either on a specific server of customers, or in Acronis accounts, up to 100 GB |