With Interworks Cloud Platform, there is no more need for a separate ticketing system. Your support workflow is totally automated. From the single sign on environment of the Storefront, your customers can also place their support tickets and get updates on every issue they have pinpointed.Your technical team on the other hand, follows through the process of both addressing the customer’s tickets, as well as updating them, through Cloud BSS, with features like assignment, completion status and task assignment. Even if your end customers or resellers chose to place a ticket via email, the case of this ticket will be directly connected to their account in Cloud BSS and they can always be updated on the ticket process via their support tab, in the Storefront.