Your customers can schedule a change in the number of licenses via the Storefront, without going through any lengthy processes or workarounds, either when viewing the subscription, or through the list of subscriptions.

⚠️ The option is not available if there is a pending request, for pay-per-use subscriptions, assets, or for subscriptions with a quantity limit of 1.

Applicable Scenarios while Creating Future Requests

When creating a future request, one of the two following scenarios is applicable, depending on the product type and the Service Manager:

• Changes to the amount of licenses are not applied immediately, but rather when the billing service runs at the end of the current billing period, and the corresponding Service Manager is updated.

• As soon as the future request is submitted, the API call to provision the service is made instantly.

Unavailable Actions with Pending Future Request

When a subscription has a pending future request, the following actions are not permitted and will either not be available or result in an error:

• Buy licenses

• Upgrade/downgrade

• Enable/disable auto-renewal

• Suspend

• Cancel

You can note, in the following screenshot, the error message in case one of the actions listed above is selected while a future request is pending:

Change the Number of Licenses And the Billing Plan of a Subscription

To increase or decrease the number of licenses and change the billing plan of a subscription at the end of the billing period via the Storefront, go to the subscription view page, click on the I want to… button,and then select the Manage Renewal option.

In the dialog box, specify the new amount of licenses and the billing plan, and click on the Submit button.

Of course, users can change either the Quantity of licenses or the Billing Plan, or both at once.

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type note
Prerequisites for Changing the Billing Plan The below must be in place for you to be able to update the billing plan of a subscription upon its renewal: The Auto-renew option is enabled. The Instance has billing plans enabled. The Account has billing plans enabled. The Microsoft Product SKU has different billing plans supported by Microsoft. Possible Available Options for Changing the Billing Plan Based on the Current Billing Plan, the options available in the Future Billing Plan drop-down menu depend on the prerequisites outlined above, and can be the following: Current Billing Plan → Future Billing Plan Notes Monthly → Monthly The default option for the Monthly “Current Billing Plan.” Monthly → Annual Monthly → One-time Payment Annual → Monthly Annual → Annual The default option for the Annual “Current Billing Plan.” Annual → One-time Payment One-time Payment → Monthly One-time Payment → Annual One-time Payment → One-time Payment The default option for the One-time Payment “Current Billing Plan.” If the user chooses to keep the current Billing Plan unchanged, the default future Billing Plan option should remain the same as the current Billing Plan. This means that the plan will continue as follows: Monthly will remain Monthly, Annual will remain Annual, and One-time Payment will remain One-time Payment.

It is also possible to click on the three dots … button,located in the Subscriptions list view, under the Actions column, and then select the Manage Renewaloption.

Edit or Cancel Existing Requests

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You may check the status of the request under the Requests section. To change a request, you can select the Edit option, under the Actions column, or select the Cancel optionto cancel and delete the request.

Note
For auto-provisioned services (e.g., NCE), the Edit function is not yet available. For such services, the request must be canceled and created anew.

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Note that partial cancellation at the end of the billing period will not be possible via the I want to…. → Cancel the subscription option, and selecting the option will result in an error.