The process for ordering a product with free period, it's similar to the ordering process of any other product. The only difference is that the customer or the internal user is informed at the end of the process that the first period will be free of charge.
Executing an Order in Cloud BSS
When an order that includes a product with free period is executed in Cloud BSS, the user is informed that the specific product will not be charged for the first billing period.
During the free period, a ribbon is visible in the details page of the subscription for the user to easily understand that the subscription is free of charge for this period.
Placing an Order in Storefront
The direct customer is informed that a product is not charged for the first billing period when he adds the product in the basket.
The reseller is informed for the free of charge of the first period in the confirmation page. This is because the reseller must define first the end customer for the system to know if the free period is free of charge.
