Kaspersky Services - Fulfillment Process

On this page, you will find an overview of how orders for the Kaspersky product placed by your resellers via the Marketplace are processed for their customers.

 

Preparation


The “Kaspersky” consumption-based product represents the Kaspersky service in your system. The initial setup of this product has been completed by your Customer Success Manager, leaving you with the task of reviewing and localizing the proposed content.

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To extend the Kaspersky service to your resellers, it is necessary to include the service in their respective price lists. The price list mechanism allows you to set a discount or markup percentage that will be applied monthly to all consumed Kaspersky services, as reflected in the end customer’s invoice. Below are the details:

  • Discount: To provide a discount to your resellers, our system will calculate the unit price from the monthly consumption file you submit (in the file the unit price is “Special Conditions Price”). It will then apply the discount rate you’ve specified to the Kaspersky services listed on the invoices, as the price list dictates.

  • Markup: To add a markup, our system will determine the cost price from the monthly consumption file you provide (in the file the cost price is “Distributor Final Price”). It will then apply the markup rate you’ve set to the Kaspersky services on the invoices, as the price list dictates.

 

Ordering Process


To ensure seamless consumption-based billing, resellers must order the Kaspersky product through your Storefront for each customer. As this is a consumption-based offering, resellers will not have visibility of the pricing.

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Upon Completion of the Order:

  • Resellers will receive an order confirmation email that includes all essential details regarding their Kaspersky product purchase.

  • Your Operations team will be notified separately with comprehensive details of the transaction, encompassing both reseller and customer data. This notification process is configured by your Customer Success Manager.

 

 

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