Upgrade / Downgrade Dropbox & Dropbox Sign Subscriptions
- Oleg Melnykov (Deactivated)
- Panagiotis Papanastasiou
Upgrades
During the Get Services Definition process, the upgrade paths for products are created, and mutually exclusive products are set automatically.
Please note that only upgrades between products with the same billing term are possible for both Dropbox and Dropbox Sign subscriptions
e.g.: Dropbox Business , Annually Commitment - Annually Billed → Dropbox Business , Annually Commitment - Annually Billed
Dropbox allows immediate upgrades at any time within the current cycle by following the path:
Standard→Business→Advanced→Business Plus.
Subscriptions can also be upgraded to the same plan (e.g. Business→Business) which contains any add-on of Extended Version History, Data Governance, Premium Support or Replay.
Downgrades
For the Standard, Business, Advanced, Business Plus plans, immediate downgrades can only be executed within 14 days. Downgrades 14 days after the activation or renewal cannot be executed.
Subscriptions can be downgraded to a lower plan, or to remove add-ons such as Extended Version History, Data Governance, Premium Support, Replay.
It is strongly recommended not to make any changes to the automatically assigned upgrade paths, or change the mutually exclusive products. Doing so may cause problems during order execution.