The Microsoft subscriptions are represented in our system as assets. The assets are part of our Billing module and when your resellers or your customers place an order for a Software subscription, a new asset record is created in our platform for managing and invoicing purposes. 

In this page we explain what information we keep in the asset record for each Software subscription and how you or your customers can manage them.

Understanding Software Subscriptions

Our system creates a subscription for every Software subscription ordered by a customer. This subscription is the trigger for the provisioning mechanism, and it is related to the Microsoft Software subscription that is created in Microsoft systems.

Managing Software Subscriptions in Storefront

Your resellers and your customers can access the Software subscriptions they have purchased from the Subscriptions section that is in the Billing area of your Storefront.

By clicking on the link, your reseller or customer will be redirected to the list of the Software subscriptions he has purchased.

The details page of a Software subscription in Storefront includes all the information our system keeps for such subscriptions.

Managing Software Subscriptions in BSS

The Software subscriptions are stored in our system as subscriptions. You can find them if you navigate to BSS > Billing > Subscriptions module or from the subscriptions section that is available on the Account details page.

Re-Provisioning a Failed Software Subscription 

The Software subscription has a "Provisioning Sync Status" field for understanding if the Software subscription has been provisioned successfully in Microsoft systems. If the sync status is failed, you can try to re-provision the Software subscription by clicking on the Edit button and then on the Save button.