On this page, we explain the three main cancelation options provided for a Software Subscription and how you or your customers can utilize them.
Software Subscription assets may be returned within 30 days of purchase for a full refund, while partial returns are not allowed, and beyond the 30 days, no returns or exchanges are allowed.
In alignment with CSP policy, for Software Subscriptions purchased in CSP may be returned within 30 days. Any software subscription product returned within the 30-day return period receive a prorated credit of the paid purchase price.
Partial returns are not allowed, and beyond the 30 days, no returns or exchanges are allowed.
Microsoft does not charge an early termination fee.
Exchanges do not apply to Software Subscriptions purchased in CSP.
Returnable "Microsoft Software Subscription Assets" Currently, our API communication with Microsoft indicates that all the returnable products (such as the Software Subscription assets) will continue to be returnable. This information is passed on to our systems by a flag named "is returnable" that governs the returnability. This flag is always set by Microsoft to true, meaning that a Software Subscription asset can always be returned within 30 days of purchase. However, since Microsoft might change the returnability of an asset at any time, the aforementioned flag will also carry the change to each asset that is being affected. As a result, some assets might be returnable while others might not. The "is returnable" flag is located under the Edit Recurring Charges button, which in turn resides under the "Pricing" section of a Software Subscription asset's view page in BSS. Since the flag is systemic, no alterations can be made to it for assets that have been created automatically via the "Get Services Definition" process.  |
Canceling a Software Subscription Asset via Storefront
For asset product types, such as the Software Subscriptions, the option "Automatic execution of subscription cancelation requests" is disabled by default. As a result, a cancelation request is always created on BSS for a Software Subscription asset when the Storefront user selects to cancel the asset and receive a refund. Moreover, since no partial cancelation is supported by Microsoft, our BSS platform also does not support it.
During a cancelation request, our system checks the status of the subscription and:
When the asset can be canceled (since it is within the 30 days limit), then the “Cancel” action is available on the Storefront via the “I want to…” option located on the asset view and the asset list.
Otherwise, no such action will exist either on the asset view or on the asset list.
If the Storefront user can cancel the asset, then the pop-up window appears upon selecting to cancel such an asset:
When the user opts to cancel a Software Subscription asset on the Storefront, the following disclaimer message appears upon canceling a license on the Storefront:
Once the Storefront user selects to cancel the asset, a notification is being sent to the BSS platform about the pending cancelation request.
Canceling a Software Subscription Asset via BSS
The same logic applies to the BSS when canceling a Software Subscription asset. If the asset is within the 30 days limit, it is eligible for cancelation as well as a refund, and the "Cancel" action on BSS is displayed on the Shortcuts' menu of the asset. Otherwise, it will be hidden.
When opting to cancel a Software Subscription asset via BSS, the asset cancelation pop-up appears where the cancelation type will be by default "Immediate", since the cancelation day can only be the current day, in order to avoid provisioning issues.
When a cancelation request has been submitted via Storefront, upon returning to BSS, a cancelation request has been created for the asset and is displayed as a ribbon on the asset view page with the correct cancelation request date.
Once the cancelation request is submitted by either BSS or Storefront, a call to Microsoft is being made. If the asset is canceled successfully, the Asset's Status will become "Canceled".
However, if the cancelation request is submitted and the Microsoft response is "cannot be canceled", another pop-up appears, stating, "You have passed your 30-day cancelation window. We are unable to cancel your purchase.".
In any case, by clicking either on the "View Request" ribbon (Storefront request) or by clicking on the "Cancel" custom action from the Asset’s view page Shortcuts' menu in BSS, the Request for cancelation pop up is displayed.
Your options are either to cancel the asset by clicking on the respective button or ignore the request by also clicking the respective button.