The interworks.cloud platform provides IT Distributors with an easy and intuitive way to upgrade their resellers to the Free or Standard plan, as well as providing Resellers with means to autonomously upgrade or cancel their subscriptions.
Upgrade from Basic to Free or Standard
Upgrade from Basic in the Storefront
To upgrade from the Basic Plan to the Free or Standard Plan in the storefront:
Select the Storefront icon to go to the Reseller Plans product page.
Here, you may select one of the two plans and add it to your basket.
Specify the Storefront Alias during the checkout process and proceed to checkout.
Resellers who have a Standard Plan may have their own Storefront URL;
For example, if the reseller’s alias is techsolutions and the distributor’s Storefront URL is cloud.disti.com, then the Standard Edition reseller’s Storefront URL will be cloud.disti.com/techsolutions
The order is executed and the Subscription is created automatically. The reseller will receive an email to login to their Customer Portal where they may customize it.
Upgrade from Basic in the BSS
To upgrade a reseller from a Basic Plan to the Free or Standard Plan:
Create an order for the Free or Standard Plan product.
After saving the order, in the Products tab of the Order view, select the pencil icon:
The Storefront Alias must be specified here before the order is executed.
Execute the Order to create a Subscription. The reseller will receive an email to login to their Customer Portal where they may customize it.
Upgrade from Free to Standard
Upgrade from Free in the Storefront
In the Storefront, you may simply go to the Reseller Plans product page by selecting the Storefront icon, add the Standard plan product to your basket, and proceed to checkout.
Upgrade from Free in the BSS
BSS users can upgrade the Subscription of a reseller with an active Free subscription to to the Standard Plan, by selecting Upgrade in the shortcuts menu:
Cancel the Subscription
Cancel in the Storefront
Cancel the subscription in the Storefront by going to your Subscription, and selecting I WANT TO… → Cancel the subscription.
This can also be done in the Subscriptions list by selecting Actions → Cancel the subscription.
Cancel in the BSS
The subscription can be cancelled by locating the subscription in the BSS and selecting Cancel in the shortcut menu.
Please note that cancelling either the Free or Standard Edition subscription reverts to the Basic Reseller plan.