Tax Recalculation
There are some cases in which a request for tax calculation to Avalara may result in an error, and the taxes are not calculated.
In such cases, the billing process is not interrupted, instead, a ribbon notifies the user that Avalara taxes have not been calculated for this invoice, and the user must select Calculate Taxes.
An invoice can be issued in the following three ways:
During order execution in the BSS
Selecting Generate Invoice from the account view
Automatically, when the billing service runs
In the third case, since the process occurs behind the UI, in case of an error with tax calculation, the BSS user receives a notification which states that taxes have not been calculated for the invoice.
Please note that the Calculate Taxes option is only displayed when the invoice has not been paid.
If, for example, there is a credit card attached to the account, and the invoice has been paid, the Calculate Taxes option is not available because it would cause issues with reconciliations, requiring refunds etc.
To see a list of invoices for which taxes have not been calculated, you can go to Reports in the BSS and collect all the entries where Avalara taxes not applied is equal to true. You may then open each invoice and select the Calculate Taxes option.
Possible Issues
If the account has an incorrect address, Avalara will not be able to validate it, and thus return an error.
Avalara requires unique invoice codes. If two invoices with the same code are sent to Avalara, then the existing invoice on their side is updated, and the new one does not register as such.