Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

Tax Recalculation

There are some cases in which a request for tax calculation to Avalara may result in an error, and the taxes are not calculated.

In such cases, the billing process is not interrupted, instead, a ribbon notifies the user that Avalara taxes have not been calculated for this invoice, and the user must select Calculate Taxes.

Select OK to confirm the operation:

An invoice can be issued in the following three ways:

  • During order execution in the BSS

  • Selecting Generate Invoice from the account view

  • Automatically, when the billing service runs

In the third case, since the process occurs behind the UI, in case of an error with tax calculation, the BSS user receives a notification which states that taxes have not been calculated for the invoice. This notification is sent whenever taxes cannot be retrieved.

Info

Please note that the Calculate Taxes option is only displayed when the invoice has not been paid.

If, for example, there is a credit card attached to the account, and the invoice has been paid, the Calculate Taxes option is not available because it would cause issues with reconciliations, requiring refunds etc.

To see a list of invoices for which taxes have not been calculated, you can go to Reports in the BSS and collect all the entries where No Taxes Applied is equal to true. You may then open each invoice and select the Calculate Taxes option.

 

Possible Issues

  • If the account has an incorrect address, Avalara will not be able to validate it, and thus return an error.

  • Avalara requires unique invoice codes. If two invoices with the same code are sent to Avalara, then the existing invoice on their side is updated, and the new one does not register as such.

Table of Contents


Table of Contents
minLevel1
maxLevel7
excludeTable of Contents