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The system sends automatic emails to your customers when the submit a ticket via email or via the Storefront. These emails can be re-branded based on your organization identity. |
- Ticket Submission via Email - Automatic Reply. This notification is sent to the customer when he submits a ticket by sending an email to your support department.
- Ticket Submission via Storefront - Automatic Reply. This notification is sent when a customer submits a ticket via Storefront.
- Ticket - Public Reply. This notification is sent to the customer when one of your support engineers replies to your customer from case details page.