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The functionality that is available to Basic partners is offered through the BSS layer of interworks.cloud. A Basic Partner can thus complete the following activities through interworks.cloud platform:
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Core Setup & Configuration
Once the new Basic partner has been created, the administrator might wish to prepare some attributes of the environment for the training sessions.
Training Sessions
The Basic Partner will attend the following sessions:
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The Administration course focuses on the maintenance of Cloud Platform and the definition of basic settings that are needed to have it properly running. It contains information about user access & visibility rights management, along with knowledge on the setup of system options and literally every entity in the Platform. For a full list of scope, deliverables and kb material check: Administration & Re-branding Who Should attend?The session can be attended from business (Operators, Sales, Marketing, etc.) as well as admin users as it provides insights that range both domains. No IT experience is required. The session is a prerequisite for any further engagement with the Platform Course ObjectivesAt the end of the course, attendees should be in the place to:
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You can cover the material of the first two sessions in the same session! |
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This training course delivers knowledge on how the automatiojn automation for O365 + Azure Services works. Through the session the ordering and provisioning life-cycle is explained along with basic error handling.. For a full list of scope, deliverables and kb material check: Office 365 Automation Who Should attend?This course is aimed to users that are familiar with the application. Usually, attendees range from business owners and sales Course ObjectivesAt the end of the course, attendees should be in the place to:
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This training course focuses on delivering specialised specialized knowledge about the billing options that are available within the Platform and the configuration of the billing options to represent the rules set by the customer. It also undertakes to provide expertise as to the complete subscription life-cycle, from the creation of a subscription for services, to the issuance of invoices and the import of payments. Additionally, reports are also presented that display every available information to assist the users. For a full list of scope, deliverables and kb material check: Ordering & Billing Who Should attend?This course is aimed to at users that are familiar with the application. Usually, attendees range from business owners, sales, accounting officers to product marketing people. Course ObjectivesAt the end of the course, attendees should be in the place to:
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Optional Training Sessions
The Basic Partner can attend additional training sessions that are not part of the basic playbook, and which concern functionality that can be purchased as add-ons.
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The Sales Training Session is focused to on the front office users of the Organization, giving insights as to the workings of the Sales module of the application. The trainees are walked through every option of the respective screens and are taught to reflect their operational workflows employing the systems system's advanced capabilities. From identifying Opportunities to following the entire Sales life-cycle, the training contains step-by-step instructions and examples that are drawn from the business environment of the Organization. High-level topics
Who Should attend?Sales officers, Cloud Platform administrators & users. The courses presuppose familiarity with the application. FormatOnline delivery though online meeting tools like GoToMeeting. Each session is being recorded and the final product is dispatched to the attendees for future reference. Course ObjectivesAt the end of the course, attendees should be in the place to:
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The Cases module of the interworks.cloud platform empower the partner to manage support tickets that are submitted by the organisation customers via email. The training session is focused on delivering specialized knowledge about the support options that are available within the Platform and the configuration of the ticketing resolution process. For a full list of scope, deliverables and kb material check: Customer Support Who Should attend?The session can be attended from business as well as admin users depending on the issue it may involve both domains. No IT experience is required. Course ObjectivesAt the end of the course, attendees should be in the place to:
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Table of Contents
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