Getting the Authentication Credentials for Activating the Integration

For activating the Acronis Cyber Cloud Distributor integration in interworks.cloud platform, you must have a direct partnership agreement with Acronis by enrolling in the Acronis Cyber Cloud Distributor Program.

As an Acronis Cyber Cloud Distributor, you can get your own Acronis credentials (Client ID & Client Secret), which can be found inside the tenant's "Settings" section of the Acronis Cyber Cloud portal.
These are the credentials that you need in order to activate your own integration with Acronis in your own deployment of the interworks.cloud platform.
For more information concerning the Acronis credentials and the API management, you can download the following PDF file "Acronis_Management_Portal_Admin_Guide_en-US.pdf" and proceed to page #52, (section 7.3.3).

Activating the Acronis Cyber Cloud Integration in BSS

For activating the automatic provisioning of the Acronis Cyber Cloud application, you should do the following:

1. Navigate to BSS Setup > Administration > System Options > Applications Setup and select the settings for the Acronis Cyber Cloud
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2. Fill in the credentials form as indicated in the following screenshot:
   
   
   1. System Name: The preferred name of the application.
   2. Gateway: The URL varies depending on your geographical region and you will get it from Acronis along with your account credentials.
   3. Client Id: The provided Acronis Client ID. 
   4. Client Secret: The provided Acronis Client Secret.
   5. Distributor Discount(%): This numeric value represents the percentage number that will be deducted from the Sell Price so that the Cost Price can be calculated. This numeric value is added manually by the Distributor during the activation of the integration and that value should always be the number that you (the Distributor) and Acronis have agreed upon. As a result, the discount benefit goes only to the Distributor from Acronis but it is always required for the proper calculation of the Cost Price during the invoicing process.
      Example Formula: 100 (Sell Price) - 18% (Distributor Discount(%)) = 82 (Cost Price) 
      
   6. Primary Currency: Is the main currency that the organization wishes to utilize with Acronis concerning your billing.
   7. Update Product Names: This drop-down menu is where you choose whether you wish the service manager to continually update the names of the products automatically with each run of the "Get Services Definition" process or you wish to keep the same names of the products after they have been created during the first run of the "Get Services Definition" process. We strongly advise you to choose the option “Continuously update names“ so as to have the latest available changes from Acronis.
      

      
      

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      Product Name and Tier Changes After January 2024 Since the introduction of two new tiered products (Tier 2 and Tier 7) from Acronis, you have to set the Update Product Names option to “Continuously update names“ to get the latest renamings of the products, before you run the Get Services Definition process in your instance(s), in order to receive the changes in your organization as well as any future changes. If however, you select  the “Set default names only on create“ option, you will have to make manual changes to the Acronis products and add the new Tiers.

      
      

3. Save the form.
   

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   Validation with Acronis During the Form's Save While the form is being Saved, a validation is running simultaneously to verify whether the distributor has enabled, in his Acronis Account, the "Management Portal" Application. If this application is not enabled, the Acronis Cyber Cloud integration form in BSS will not be saved. Rather, it will display at the center of the screen the following message "The following applications are not enabled in Acronis Platform: {​​Management Portal}​​. Please contact Acronis in order to enable them." promoting the distributor to contact Acronis in order to enable the application and then retry saving the BSS integration form.

   
   

Activating more than one Acronis Cyber Cloud Instances

Our platform allows you to link your BSS with more than one Acronis distributor. This is the case if:

• You are having more than one distribution agreement with Acronis, for example, different agreements for different geographical areas.

For such scenarios, you will be able to link your BSS with your Acronis account by creating an instance for each account.

For this new instance, you should run the activation process described in the previous paragraph. 

When you are having more than one Acronis instances, our system generates a different product type per instance. This means that your product manager should define a set of products that will be per instance.