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The Microsoft subscriptions After the 14th of October, 2022, the new Microsoft Software Subscriptions are represented in our system as assetssubscriptions. The assets Those subscriptions are part of our Billing module, and when your resellers or your customers place an order for a Software subscription, a new asset record subscription is created in our platform for managing and invoicing purposes. In On this page we explain what information we keep in the asset record for each Software subscription and how you or your customers can manage them, we analyze the means to manage those subscriptions in the BSS and Storefront platforms. |
Understanding Software Subscriptions
Our system creates a subscription for every Software subscription ordered by a customer. This subscription is the trigger for the provisioning mechanism, and it is related to the Microsoft Software subscription that is created in Microsoft systems.
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The expiration date might not be available immediately after the creation of the Software subscription
There are situations where Microsoft API delays to return the expiration date (about 10 minutes), and in this case, we create the subscription with no expiration date. The workaround for this scenario is to edit and save the subscription after a while, and our system will refresh the expiration date.
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Default Storerfont Subscriptions Storefront Subscription Custom Fields Please be informed that in Storefront the following "Software Subscription" custom field is visible and published by default inside the Subscriptions view page under the Details section:
For more information regarding the Subscriptions Custom Fields, please proceed to the "Publishing Custom Fields in Storefront" page. |
Managing Software Subscriptions in Storefront
Your resellers and your customers can access the Software subscriptions they have purchased from the Subscriptions section that is in the Billing area of your Storefront.
By clicking on the link, your reseller or customer will be redirected to the list of the Software subscriptions he has purchased.
The details page of a Software subscription in Storefront includes all the information our system keeps for such subscriptions.
Managing Software Subscriptions in BSS
The Software subscriptions are stored in our system as subscriptions. You can find them if you navigate to BSS > Billing > Subscriptions module or from the subscriptions section that is available on the Account details page.
Re-Provisioning a Failed Software Subscription
The Software subscription has a "Provisioning Sync Status" field for understanding if the Software subscription has been provisioned successfully in Microsoft systems. If the sync status is failed, you can try to re-provision the Software subscription by clicking on the Edit button and then on the Save button.
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