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The Microsoft subscriptions are represented in our system as assets. The assets are part of our Billing module and when your resellers or your customers place an order for an a Software subscription, a new asset record is created in our platform for managing and invoicing purposes. In this page we explain what information we keep in the asset record for each Software subscription and how you or your customers can manage them. |
Understanding Software
Subscription Asset RecordForSubscriptions
Our system creates a subscription for every Software subscription purchased ordered by a customer, our system creates an asset record. This record subscription is the trigger for the provisioning mechanism, and it is related with to the Microsoft Software subscription that is created in Microsoft systems.
This record is accessible through the Billing > Assets module. The information we keep for each Software subscription is the following:
- Name. By default, it's Software subscription plan name
- Status. The status of a Software subscription can be active, expired or cancelled.
- Provisioning Sync Status. It can be synchronized or failed analogous with the status we are keeping for the Office 365 subscriptions.
Note: If the status is failed, you need to edit and save the asset record for our platform to retry to provision the asset record. - Purchase Date. The date the asset record was created and the provisioning was executed.
.
We collect this information from Microsoft when we execute the provisioningSoftware Expiration Date. The expiration date. This date is loaded by calling Microsoft API and it's the date that you can see also in Microsoft partner center.
(If the "Software ID" is not returned from Microsoft API during the initial provisioning, and is empty, please edit and save againthe asset record for the field to be updated.)
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The expiration date might not be available immediately after the creation of the Software subscription |
There are situations where Microsoft API delays to return the expiration date (about 10 minutes), and in this case, we create the |
subscription with no expiration date. The workaround for this scenario is to edit and save the |
subscription after a while, and our system will refresh the expiration date. |
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Default Storerfont |
Subscriptions Custom Fields Please be informed that in Storefront the following "Software Subscription" custom field is visible and published by default inside the |
Subscriptions view page under the Details section:
For more information regarding the |
Subscriptions Custom Fields, please proceed to the "Publishing |
Custom Fields in Storefront" page. |
Managing
theSoftware
subscriptions from theSubscriptions in Storefront
Your resellers and your customers can access the Software subscriptions they have purchased from the Assets Subscriptions section that is in the Billing area of your Storefront.
By clicking of on the link, your reseller or customer will be redirected to the list of the Software subscriptions he has purchased.
The details page of a Software subscription in Storefront includes all the information our system keeps as explained in paragraph Software subscription Asset Recordfor such subscriptions.
Managing
theSoftware
subscriptionsSubscriptions in BSS
The Software subscriptions are stored in our system as asset recordssubscriptions. You can find them if you navigate to BSS > Billing > Assets module Subscriptions module or from the assets subscriptions section that is available in account on the Account details page.
Re-Provisioning
of failed Software subscription Assetsa Failed Software Subscription
The Software subscription assets have has a "Provisioning Sync Status" field for understanding if the Software subscription has been provisioned successfully in Microsoft systems. If the sync status is failed, you can try to re-provision the Software subscription asset by editing and saving the recordclicking on the Edit button and then on the Save button.
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