Although the legacy Software Subscriptions in the form of assets had a cancellation window of 30 days, the cancelation window of the new Software Subscriptions after the 14th of October 2022 is calculated on hours, and it is limited to 7 days (168 hours) after the purchase date of any term (annual or triennial).

Cancellation Rules for Software Subscriptions

The following cancellation rules apply to the new software subscriptions from the 14th of October 2022 onwards.

• Software subscription products returned within the 7-day (168 hours) return period receive a prorated credit of the paid purchase price. More specifically, within the first day (24 hours) of purchase, the refund is full, while partial refunds are applied after the first day (24 hours). Partial returns

• The only available cancellation timeframe option for Storefront and BSS is currently the immediate one, while the cancellation from Storefront is automatically executed without dispatching a cancellation request to BSS, for acceptance purposes.

• Partial cancellations are not allowed, and beyond the 30 7 days (168 hours), no returns or exchanges are allowed.

• Microsoft does not charge an early termination fee.

• Exchanges do not apply to Software Subscriptions purchased in CSP.

Currently, our API communication with Microsoft indicates that all the returnable products (such as the Software Subscription assets) will continue to be returnable. This information is passed on to our systems by a flag named "is returnable" that governs the returnability. This flag is always set by Microsoft to true, meaning that a Software Subscription asset can always be returned within 30 days of purchase. However, since Microsoft might change the returnability of an asset at any time, the aforementioned flag will also carry the change to each asset that is being affected. As a result, some assets might be returnable while others might not. The "is returnable" flag is located under the Edit Recurring Charges button, which in turn resides under the "Pricing" section of a Software Subscription asset's view page in BSS. Since the flag is systemic, no alterations can be made to it for assets that have been created automatically via the "Get Services Definition" process.

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Canceling

Software

Subscriptions via Storefront

For asset subscription-based product types, such as the Software Subscriptions, the option "Automatic execution of subscription cancelation requests" is disabled enabled by default. As a result, a cancelation request is always will not be created on BSS for a Software Subscription asset when the Storefront user selects to cancel the asset it and receive a refund. This means that as soon as the Storefront user cancels the subscription, the execution is immediate. Moreover, since no partial cancelation is supported by Microsoft, our BSS platform also does not support it.

During a cancelation request, our system checks the status of the subscription and:

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If the Storefront user can cancel the asset, then the pop-up window appears upon selecting to cancel such an asset:

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When the user opts to cancel a Software Subscription asset on the Storefront, the following disclaimer message appears upon canceling a license on the Storefront:

Once the Storefront user selects to cancel the assetsubscription, a notification is being sent to the BSS platform about the pending cancelation request.

the following notification message appears, informing the Storefront user of what to expect when the cancellation is completed.

IMAGE REQUIRED HERE WITH THE MESSAGE… PLEASE NOTE: You will lose access to this subscription immediately upon cancellation and access can’t be restored after cancellation. If you cancel the subscription within 7 days, you'll be refunded for any time you've not used."

Canceling Software Subscriptions via BSS

The same logic applies to the BSS when canceling a Software Subscription asset. If the asset is within the 30 7 days limit, it is eligible for cancelation as well as a refund, and the "Cancel" action on BSS is displayed on the Shortcuts ' menu of the assetsubscription. Otherwise, it will be hidden.

When opting to cancel a Software Subscription asset via BSS, the asset subscription cancelation pop-up appears where the cancelation type will be by default "Immediate", since the cancelation day can only be the current day, in order to avoid provisioning issues.

When a cancelation request has been submitted via Storefront, upon returning to BSS, a cancelation request has been created for the asset and is displayed as a ribbon on the asset view page with the correct cancelation request date.

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• Once the cancelation request is submitted by either BSS or Storefront, a call to Microsoft is being made. If the asset is canceled successfully, the Asset's Status will become "Canceled". 

• However, if the cancelation request is submitted and the Microsoft response is "cannot be canceled", another pop-up appears, stating, "You have passed your 30-day cancelation window. We are unable to cancel your purchase.".

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Your options are either to cancel the asset by clicking on the respective button or ignore the request by also clicking the respective buttonOnce the BSS user selects to cancel the subscription, the following notification message appears, informing the BSS user of what to expect when the cancellation is completed.

IMAGE REQUIRED HERE WITH THE MESSAGE… PLEASE NOTE: You will lose access to this subscription immediately upon cancellation and access can’t be restored after cancellation. If you cancel the subscription within 7 days, you'll be refunded for any time you've not used."

Write something about the BSS ribbon about the cancellation date and time that is displayed on it.