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Cancellation of a Perpetual License asset for all Qualifications is limited to a total of 30 days after the purchase date. Perpetual software licenses returned within the 30-day return period receive a full credit of the paid purchase price. On this page, we explain the three main cancellation options provided for a Perpetual License and how you or your customers can utilize them. |
Perpetual License assets of all Qualifications may be returned within 30 days of purchase for a full refund, while partial returns are not allowed, and beyond the 30 days, no returns or exchanges are allowed.
In alignment with CSP policy, Perpetual Licenses purchased in CSP may be returned within 30 days of purchase for a full refund. The order will be credited back with 100% credit and the keys will be deactivated.
Partial returns are not allowed, and beyond the 30 days, no returns or exchanges are allowed.
Microsoft does not charge an early termination fee.
Exchanges do not apply to Perpetual Licenses purchased in CSP.
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Returnable "Microsoft Perpetual Licensed Assets" Currently, our API communication with Microsoft indicates that all the returnable products (such as the Perpetual Licensed assets) will continue to be returnable. This information is passed on to our systems by a flag named "is returnable" that governs the returnability. This flag is always set by Microsoft to true, meaning that a Perpetual Licensed asset can always be returned within 30 days of purchase. However, since Microsoft might change the returnability of an asset at any time, the aforementioned flag will also carry the change to each asset that is being affected and as a result, some assets might be returnable while others might not. The "is returnable" flag is located under the Edit Recurring Charges button which in turn resides under the "Pricing" section of a Perpetual License asset's view page in BSS. Since the flag is systemic, no alterations can be made to it for assets that have been created automatically via the "Get Services Definition" process.
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Canceling a Perpetual License Asset via Storefront
For asset product types, such as the Perpetual Licenses, the option "Automatic execution of subscription cancellation requests" is disabled by default. As a result, a cancellation request is always created on BSS for a Perpetual License asset when the Storefront user selects to cancel the asset and receive a refund. Moreover, since no partial cancellation is supported by Microsoft, our BSS platform also does not support it.
During a cancellation request, our system checks the status of the license and:
- When the product can be canceled (since it is within the 30 days limit), then the “Cancel” action is available on the Storefront via the “I want to…” option located on the asset view and on the asset list.
- Otherwise, no such action will exist either on the asset view or on the asset list.
Once the Storefront user selects to cancel the asset, a notification is sent to the BSS platform about the pending cancellation request.
Canceling a Perpetual License Asset via BSS
The same logic applies to the BSS when canceling a Perpetual License asset. If the asset is within the 30 days limit, it is eligible for cancellation as well as a refund, and the "Cancel" action on BSS is displayed on the Shortcuts menu of the asset. Otherwise, it will be hidden.
When opting to cancel a Perpetual Licenses asset via BSS, the asset cancellation pop-up appears where the cancellation execution type will be by default Immediate, since the cancellation day can only be the current day, in order to avoid provisioning issues.
When a cancellation request has been submitted via Storefront, upon returning to BSS, a cancellation request has been created for the asset and is displayed as a ribbon on the asset view page with the correct cancellation request date.
- Once the cancellation request is submitted by either BSS or Storefront, a call to Microsoft is being made and if the asset is canceled successfully, the Status of the Asset will become Canceled.
- However, if the cancellation request is submitted and the Microsoft response is cannot be canceled, another pop-up appears stating that You have passed your 30-day cancellation window. We are unable to cancel your purchase.
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